General Manager - Passivation

• Provide overall leadership and accountability for Hart Passivation's business performance, operations, personnel, safety, customer service, and continued growth.
• Work closely with the Vice President to develop a thorough understanding of the technical, operational, commercial, and customer aspects of the business and assume increasing leadership responsibilities.
• Provide leadership and direction to the Operations Manager, who will oversee day-to-day field operations, crew readiness, equipment, vehicles, inventory, and operational coordination.
• Ensure projects are properly planned, staffed, supported, and completed safely, efficiently, and in accordance with customer requirements.
• Maintain oversight of safety, regulatory compliance, quality standards, and operational performance.
• Conduct and/or oversee project site surveys, estimating, pricing, proposals, and project planning.
• Monitor project costs, margins, workload, staffing needs, and overall financial and operational performance.
• Develop and maintain strong relationships with existing customers and serve as a senior point of contact for key accounts.
• Lead sales, business development, and growth initiatives while identifying opportunities to expand customer relationships and services.
• Identify and support improvements to business processes, technology, documentation, and organizational efficiency.
• Lead employee development, performance management, workforce planning, and succession planning in partnership with the Operations Manager and Hart Companies leadership.
• Maintain appropriate involvement in field activities and customer sites to develop and retain a practical understanding of Hart Passivation's work.

• A minimum of 10-15 years of leadership experience in a technically complex field-service, specialty contracting, industrial services, mechanical contracting, process systems, construction, or related environment.
• Demonstrated experience leading people, projects, customers, and business operations.
• Strong business and financial judgment with an understanding of estimating, project costs, pricing, margins, and profitability.
• Ability and willingness to learn Hart Passivation's specialized technical processes and regulated customer requirements.
• Strong leadership, communication, organization, problem-solving, and decision-making skills.
• Demonstrated ability to develop strong relationships with employees, customers, vendors, and business partners.
• Willingness to travel to customer locations and maintain visibility in both office and field environments.
• Valid driver's license and acceptable driving record.

• Bachelor’s degree in Engineering, Construction Management, Business, Operations Management, or a related field preferred; equivalent industry leadership experience may be considered.
• Pharmaceutical or biotechnology manufacturing
• Passivation or chemical cleaning
• High-purity process piping or utilities
• Specialty chemical or industrial field services
• Mechanical/process piping contracting
• Life sciences construction, commissioning, or validation

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