General Manager (Miss J's Cafe)

Job Summary:

Miss J’s Café is seeking a passionate and experienced General Manager to lead our team and oversee all daily operations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, is customer-focused, and has a keen eye for both detail and hospitality. You will be responsible for maintaining high standards of food quality, customer service, and staff management while driving profitability and fostering a welcoming café culture.

Key Responsibilities:

Operations Management

• Oversee daily café operations including opening/closing procedures, scheduling, and inventory.
• Ensure smooth kitchen and front-of-house coordination.
• Monitor food safety, cleanliness, and overall ambiance.
• Manage vendor relationships and coordinate supply orders.

Team Leadership

• Hire, train, and mentor staff including baristas, servers, and cooks.
• Foster a positive, team-oriented work environment.
• Conduct regular performance evaluations and manage staffing levels.

Customer Service

• Maintain high levels of customer satisfaction by handling complaints and feedback professionally.
• Ensure staff consistently deliver friendly and attentive service.
• Develop and promote customer loyalty initiatives.

Financial Oversight

• Monitor daily sales, labor costs, and expenses.
• Analyze reports to improve profitability and efficiency.
• Implement cost-control measures and ensure accurate cash handling.

Marketing & Community Engagement

• Assist with social media, in-store promotions, and events.
• Represent the café at community events and develop local partnerships.

Qualifications:

• 2+ years of management experience in a café, restaurant, or hospitality setting.
• Strong leadership and communication skills.
• Proven ability to manage staff and resolve conflicts.
• Working knowledge of POS systems, scheduling software, and basic bookkeeping.
• Food safety certification (preferred).