General Manager: Physical Security Operations

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Job Summary

The General Manager will lead all aspects of our physical security operations, ensuring the highest standards of service delivery, client satisfaction, and team performance. This role requires a strategic thinker with strong leadership skills, exceptional business acumen, and a deep understanding of the security industry.

Core Responsibilities:

Sales and Business Development:

• Collaborate with the sales team to identify and pursue new business opportunities.
• Develop and implement sales strategies to grow the client base and revenue.
• Participate in sales presentations and negotiations with potential clients.

Client Relationship Management:

• Maintain and develop strong relationships with existing clients, ensuring high levels of satisfaction and retention.
• Conduct regular client meetings to review service performance and address any concerns.
• Identify opportunities for additional services and client expansion.

Operational Leadership:

• Oversee daily operations of the physical security division, ensuring efficient and effective service delivery.
• Develop and implement operational policies and procedures to enhance service quality and operational efficiency.
• Monitor and evaluate operational performance, addressing any issues promptly.

Team Leadership and Development:

• Lead, mentor, and motivate a diverse team of security professionals, fostering a culture of excellence and continuous improvement.
• Oversee recruitment, training, and development programs to ensure a skilled and capable workforce..

Financial Management:

• Develop and manage budgets, ensuring financial targets are met or exceeded.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement cost control measures and identify opportunities for financial efficiency.

Compliance and Risk Management:

• Ensure compliance with all relevant laws, regulations, and industry standards.
• Oversee security risk assessments and implement appropriate mitigation measures.
• Maintain up-to-date knowledge of industry trends, best practices, and emerging threats.

Requirements:

• Bachelor’s degree in Business Administration, Management, Security Management, or a related field. Advanced degree preferred.
• Minimum of 10 years of experience in the security industry, with at least 5 years in a senior leadership role.  Law enforcement and contract security industry experience required.
• Proven track record of successful operational management and client relationship development.
• Strong financial acumen, with experience in budget management and financial reporting.
• Excellent leadership and team management skills, with the ability to inspire and motivate.
• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships.
• Ability to think strategically and develop innovative solutions to complex problems.
• Proficiency with security management software and Microsoft Office Suite.

Salary & Benefits:

• Competitive salary based on experience
• Performance-based bonuses
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Paid time off and holidays
• 401(k) retirement plan
• Opportunities for professional development and career growth

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