General Manager - Launch Entertainment

Momentum EnterprisesNorwood, MA

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Job Description

General Manager

Launch Entertainment (Powered by Momentum Enterprises)

Launch Entertainment - Norwood is hiring a General Manager to lead day-to-day operations, build and coach a high-performing team, and deliver a guest experience that keeps families coming back. Your mission: create unforgettable visits-measured in smile-watt-hours-through strong leadership, sharp operations, and real community energy. If you're equal parts people-leader, operator, and positive-force (the professional kind), this is your park.

What you'll do

Lead & develop the team: hire, train, coach, run performance check-ins, and keep staffing strong
Own the guest experience: set the service standard, resolve issues quickly, and keep raising the bar
Run tight operations: scheduling, labor control, documentation, POS oversight, inventory, vendor management, and review responses
Drive results: set goals, track performance, monitor P&L, and execute strategies that grow profitability
Keep it safe & compliant: safety logs, incident reporting, maintenance, certifications, and regulatory compliance
Represent the brand: community presence, event support, outreach, and ensuring mascot (Joey) appearances are on-brand and guest-ready
Serve as Manager-on-Duty (MOD) as scheduled

What we're looking for

Bachelor's preferred or 4+ years in high-volume hospitality/family entertainment
5+ years management experience
Strong people leadership, operational judgment, and financial confidence (labor + P&L)
Comfortable with POS systems, cash handling, Google Suite (QuickBooks a plus)
ServSafe preferred (willing to obtain); SafeServ required (or within 90 days)
21+; able to stand 8+ hours and lift up to 50 lbs
Nights/weekends/holidays as business needs require
Brings Momentum Core Values to life every day

Benefits:

Medical & Dental insurance
Unlimited PTO
Monthly performance-based bonuses
Retirement savings options
Employee access and discounts across all Momentum Enterprises businesses and parks
A positive, supportive team environment with opportunities to grow

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FAQs About General Manager - Launch Entertainment Jobs at Momentum Enterprises

What is the work location for this position at Momentum Enterprises?

This job at Momentum Enterprises is located in Norwood, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Momentum Enterprises?

Employer has not shared pay details for this role.

What employment applies to this position at Momentum Enterprises?

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