General Manager - Hospitality & Business Operator
Sauna House Austin North LoopAustin, Texas
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Executive
Remote
On-site
Benefits
Paid Vacation
Paid Sick Leave
Job Description
Benefits:
- Employee discounts
- Flexible schedule
About Sauna HouseAt Sauna House, we've reimagined the ancient traditions of the thermal cycle for the modern world. We create intentional experiences that promote recovery, relaxation, and well-being through heat, cold, rest, and therapeutic massage — welcoming everyone from seasoned practitioners to those just beginning their wellness journey. We believe exceptional guest experiences begin with exceptional people, which is why we invest in our team through coaching, collaboration, and real opportunities for growth.
- Mission — To improve the mental and physical well-being of the world, one guest at a time.
- Values — Be Real, Create Magic, Be Present, Embrace Adventure, Face Forward
Position SummaryThe General Manager leads a Sauna House location — building a high-performing team, delivering an exceptional guest experience, and driving a safe, profitable, well-maintained business. You'll serve as the face of Sauna House in your local community, leading through ownership, accountability, coaching, and operational excellence.Key ResponsibilitiesLeadership & Team Development
- Build, hire, coach, and develop a high-performing team — setting every member up to deliver top-tier hospitality
- Own scheduling, performance reviews, and HR matters with fairness and consistency
- Act as chief culture officer, driving team alignment with Sauna House mission and values
Guest Experience
- Ensure every guest receives an exceptional, personalized hospitality experience
- Practice servant leadership — step into any role, including the floor, to protect the guest experience during high demand
- Monitor guest feedback and online reviews, coach the team on hospitality behaviors
Operational Stewardship
- Maintain a safe, “opening day” clean and well-maintained facility at all times
- Oversee preventative maintenance, vendors, and inventory management
- Ensure operational standards, safety, and company policies are consistently followed
Business Performance & Financial Management
- Own the location's P&L — driving top-line revenue while managing labor and controllable expenses
- Monitor KPIs daily, forecast staffing needs, and lead weekly financial reviews with ownership and the franchisor
- Drive membership acquisition and retention through operational excellence and community engagement
Franchise & Corporate Partnership
- Serve as the primary liaison between your location, franchisees, and corporate leadership
- Collaborate with peers, execute company initiatives, and champion new programs
Community Engagement & Brand Development
- Build relationships with local businesses and community partners
- Lead local marketing and outreach efforts that drive brand awareness and guest traffic
What We're Looking For
- 3+ years of leadership experience in hospitality, retail, fitness, wellness, restaurant, or another customer-focused environment
- Demonstrated success leading, coaching, and developing teams
- Experience managing financial performance and operating metrics
- Ownership mindset with a hospitality-first mentality — humble, adaptable, and confident
- Strong emotional intelligence, communication skills, and sound business judgment
- Proven ability to solve problems, make timely decisions, and lead through change
How Success Is MeasuredThe General Manager is accountable for two primary outcomes: Top-Line Revenue and Guest Experience — supported by metrics including membership growth and retention, labor cost %, employee retention, guest satisfaction and online reviews, and facility audit scores.Physical Requirements
- Ability to stand and walk for extended periods; ability to lift up to 40 pounds
- Ability to work in hot and cold environments associated with the Sauna House experience
Position Details
- Title: General Manager
- Location: TBD
- Reports To: COO / VP of Operations
- Department: Operations
- FLSA Status: Exempt
- Employment Type: Full-time
- Schedule: 40+ hours per week, including evenings, weekends, and holidays as business needs require
Compensation & BenefitsPay: Starting at $55,000/yearBonus Potential: Eligible for performance-based bonusesBenefits:
- 3 weeks Paid Time Off
- Paid Sick Days
- Free Bathhouse Visits
- Discounts on Sauna House products
Equal Opportunity EmployerSauna House is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Sauna House is a modern Nordic spa built around the simple idea that people feel better when they have space to slow down. We’re building a group of thoughtful, reliable, and welcoming individuals who care about creating a great experience for others. If you’re drawn to hospitality, wellness, and real-world connection, you’ll feel at home with us.
• Are you a daymaker?• Do you find joy in connecting and relating to people through exceptional service?• Are you passionate about bathhouse culture?• We’d love to know you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Sauna House.
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FAQs About General Manager - Hospitality & Business Operator Jobs at Sauna House Austin North Loop
What is the work location for this position at Sauna House Austin North Loop?
This job at Sauna House Austin North Loop is located in Austin, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sauna House Austin North Loop?
Employer has not shared pay details for this role.
What employment applies to this position at Sauna House Austin North Loop?
Sauna House Austin North Loop lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Sauna House Austin North Loop?
Sauna House Austin North Loop is looking for a candidate with "Executive" experience level.
What benefits are offered by Sauna House Austin North Loop for this role?
Sauna House Austin North Loop offers following benefits: Paid Vacation and Paid Sick Leave for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sauna House Austin North Loop?
You can apply for this role at Sauna House Austin North Loop either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.