General Manager - Odessa Sports Complex

GENERAL MANAGER - Odessa Sports ComplexOSC SFM, LLCLOCATION: Odessa, TXDEPARTMENT: OPERATIONSREPORTS TO: VP OF VENUE MANAGEMENTSTATUS: FULL-TIME (EXEMPT)ABOUT THE COMPANY:Odessa Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Odessa TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Odessa Sports Complex is managed by OSC SFM, LLC, a Sports Facilities Companies (SFC) Organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The General Manager is responsible for the financial and operating performance of the venue. The objectives for this position include:Optimizing overall profitability Creating a culture of accountability which supports the organizational values Meeting or exceeding annual growth objectives Facilitating interdepartmental collaboration Employee retention and team member development

Development of team member and operating policies Implementation of major business initiatives Implementation of solutions and systems that support the seven areas abovePRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Oversee all day-to-day general facility operations and facility maintenance

Develop and maintain a complete set of written policies and procedures with respect to operations and administration of facility Ensure compliance of all venue and company-wide policies for all team members

Investigate accidents, complaints and ensure proper reports have been completed and appropriate action is taken

Conduct a daily walkthrough and inspection of the facility to ensure that it is clean and well maintained, inviting to guests, and that facility standards are being complied with by team members and contractors

Ensure that services within the facility are delivered in a safe, dependable, and effective manner

Develop and monitor a risk management program and ensure all necessary steps are taken by team members to minimize the chance of liability to the facility

Meet and greet guests in a warm, friendly and professional manner in accordance with all facility policies and procedures

Respond to guest messages on a daily basis

Analyze operations to evaluate performance of the company and its staff to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change.Confer with ownership, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems

Assist in coordinating the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes

Direct and coordinate an organization's financial and budget activities to fund operations, maximize investments, and increase efficiency

Direct, plan, and implement policies, objectives, and activities of organizations or businesses to ensure continuing operations, maximize returns on investments, and increase productivity

Implement corrective action plans to solve organizational or departmental problems

Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services

Represent the organization and promote its objectives at official functions, or delegate representatives to do soServe as a liaison between shareholders, and outside organizations

Direct and give strategic direction to all departments

Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities

Organize and approve promotional campaigns

Prepare annual operating budgets for approval, including those for funding and implementation of programs

Review reports submitted by team members to recommend approval or to suggest changes

Continually research new technologies to increase efficiency within the business

Schedule and monitor continued training seminar for team members on various operational, safety, and legal responsibilities

Responsible for personal professional development by attending various industry seminars and conventions as approved by the Regional General ManagerAll other duties as assigned by VP of Venue ManagementMIMIMUM QUALIFICATIONS:Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater

Proven management and leadership experience in the food and beverage, recreational, and entertainment industry

Operational knowledge of F&B, entertainment, and sport clubs as well as parties, corporate events, and teambuilding preferred.Prior experience in contracting or overseeing others who have sold corporate sponsorships, tournaments, leagues, camps, fitness programming, and other related services preferred

Prior experience managing marketing programsA minimum of 7 years of management experience

Operational knowledge of risk management

Skilled at identifying and creating opportunities to deliver revenue goals

Sports programming and sports event operations expertise required

Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experienceTRAVEL REQUIREMENTSMinimal travel as needed to trade shows, SFM leadership conferencesWORKING CONDITIONS AND PHYSICAL DEMANDSAbility to travel to national events and regionally by car

Must be able to lift 40 pounds waist high

Will be required to sit for extended periods of time operating a computer

Will be required to conduct venue tours

Office environment has intermittent noise, normal in nature

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