General Manager - Zeeks Pizza (Issaquah)

Zeeks Pizza- General Manager (Issaquah Highlands)

A Zeeks General Manager is the host of the party, and the leader of their store… they're responsible for all aspects of the restaurants' success! Our GMs understand the overall mission, culture, and philosophy of Zeeks and are able to translate and implement them effectively on a day-to-day basis. Zeeks is fanatical about its standards for food quality, cleanliness and customer service, and bringing a kickass experience to our guests. At your store, you'll need to direct others to achieve their goals, and must be able to communicate effectively and delegate. The ability to remain level-headed under stress and stay positive is a must, because life is way too short to work with assholes!

What it'll look like:

• CUSTOMER EXPERIENCE (“CX”)
• Ensure that the highest level of customer service is maintained by all crew members
• Provide all customers with a return-worthy time (music the right volume, temperature just right, a good-lookin' pizza, pint glasses never empty, etc...)

• TEAM MANAGEMENT/DEVELOPMENT
• Identification of staffing needs within the restaurant
• Training and mentoring your crew
• Ensure all shifts have effective leadership and run well, even when not present
• Evaluate staff performance and provide helpful and consistent feedback, in-line with Zeeks' procedures

• STORE OPERATIONS
• Generate weekly schedules while tracking productivity, sales forecasting and special events
• Manage inventory and order supplies
• Lead and manage shifts when present in restaurant (Remember- each shift is a party, and you're the host!)
• Have knowledge of every function in the restaurant and be able to fill any position during a shift
• Resolve customer service, product outages, facilities, and other unforeseen issues as necessary
• Maintain a clean store, consistent with Zeeks' standards

• KEY STOKE INDICATORS (KSI)
• Proactively manage productivity, cost of goods (“COGS”), and other key drivers of store performance

• BE THE ‘EMBASSADOR' OF YOUR STORE
• Attend monthly GM meetings with other GMs and Zeeks HQ Team (usually at a local brewery- drinks on us!)
• Communication with Zeeks Operations Center (‘Ops Center') and broader organization proactively and professionally
• Communicate effectively with upper management and honchos, keeping them in the loop on your store and what you'll need to keep the ship sailing smoothly

Experience and Qualifications

• 2+ years of restaurant or retail management experience

• Demonstrated ability to lead, promote and foster a positive work environment

• Proven organizational and managerial skills

• Motivated self-starter
• Recognize profitability is essential to our success

• Ability to give and receive constructive feedback

• Demonstrated commitment to high standards

• Ability to remain level-headed and think clearly under pressure

• Previous pizza experience preferred

Other Benefits:

• Health Benefits- Medical, Dental, Vision
• Paid Sick Leave & PTO
• 50% employee discount on delivery, dine-in, and takeout
• Real opportunities for advancement - most of our leadership started in stores just like this one!

Hiring at $35+ per year DOE

So, you in? Apply today!

Zeeks' mission is to provide the premiere pizza experience to the righteous people of the Northwest. A PNW institution since 1993, Zeeks is known for its hand-tossed pizza featuring fresh ingredients, the best beer in the Northwest, technology driven delivery, and crews that are unpretentious, cool, and fun. Our aim is to attract positive and talented people to help us fulfill our mission and offer them support and opportunity.