General Manager C-Store (Leaphart)
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Overview
Job Description
POSITION TITLE: CONVENIENCE STORE GENERAL MANAGER
DEPARTMENT: EXPRESS LANE / PITT STOP SOUTH CAROLINA
REPORTS TO: DISTRICT MANAGER
FLSA: EXEMPT / SALARY
POSITION SUMMARY:
As a Convenience Store General Manager, you will have the opportunity to create and maintain an exceptional store experience for your guests. This is a salaried/exempt position and typically reports to the District Manager. The Convenience Store Manager will oversee a retail location’s staff and activities to achieve a profitable store location. The Store Manager will be responsible for the day to day running of the store including stock control, overheads, staff, gross profit, and reporting.
DUTIES/RESPONSIBILITIES:
Staff management: interview, selection, and training of all staff for the retail location.
Organizes and oversees the schedules and work of staff.
Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation, and service.
Holds regular communication meetings with staff to ensure all plans are carried out.
Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.
Ensures inventory data is correct by performing spot inventory counts and checks.
Collaborates with regional managers to develop, coordinate, and identify cost-effective advertising and hiring strategies.
Ensures that the store always looks clean and inviting.
Achieve Gross Profit Margin, Net Margin and Sales Targets as agreed with District Managers
Performs other related duties as assigned.
ESSENTIAL SKILLS, EXPERIENCE, AND EDUCATION REQUIREMENTS:
Must be at least eighteen (18) years of age.
Excellent verbal and written communication skills
Strong leadership and management skills with ability to motivate staff.
Experience working to targets, KPI’s and measurements.
Understanding of P&L and financials
Excellent customer service abilities and positive attitude
Flexible and open schedule
High School/GED required.
Customer service experience required.
Retail management experience highly preferred
Ability to work flexible hours including days, evenings, weekends and holidays to meet the needs of the business.
Intermediate knowledge of Microsoft Office, including Teams, Excel and Outlook
Frequent standing for long periods of time
Must be able to lift 25-50 pounds at times.
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