General Manager-Hilton Garden Inn Mt. Laurel, NJ

Hilton Garden Inn Mt. Laurel

General Manager (Union Hotel)

Location: Mt. Laurel, New JerseyEmployment Type: Full-Time | On-SiteReports To: Regional Vice President / Corporate Operations

Position Summary

The General Manager (GM) is responsible for the overall leadership, operational excellence, financial performance, and guest satisfaction of the Hilton Garden Inn Mt. Laurel. This is a union hotel, and the GM must demonstrate strong labor relations experience, contract compliance, and effective collaboration with union representatives while maintaining brand standards and profitability.

Key Responsibilities

Operational Leadership

• Lead all hotel operations including Front Office, Housekeeping, Engineering, Food & Beverage, and Sales.

• Ensure full compliance with Hilton brand standards, SOPs, and QA requirements.

• Maintain high guest satisfaction scores and promptly resolve escalated guest concerns.

• Ensure property safety, cleanliness, and preventive maintenance standards are consistently met.

Union & Labor Relations

• Administer and enforce the Collective Bargaining Agreement (CBA) fairly and consistently.

• Serve as the primary on-site management representative in union matters.

• Collaborate with Corporate HR on grievances, investigations, discipline, and contract interpretation.

• Ensure proper documentation, progressive discipline, and just-cause standards.

• Maintain respectful, professional relationships with union leadership and employees.

Financial & Business Management

• Prepare and manage annual budgets, forecasts, and labor controls.

• Drive revenue through collaboration with Sales and Revenue Management.

• Control expenses, manage payroll efficiently within union guidelines, and improve GOP.

• Analyze P&L statements and implement corrective action plans as needed.

People Leadership & Compliance

• Recruit, train, coach, and develop department heads and management staff.

• Ensure compliance with New Jersey labor laws, wage and hour regulations, and safety standards.

• Foster a positive, inclusive, and accountable workplace culture.

• Conduct performance evaluations and support leadership development.

Sales, Marketing & Community Presence

• Support group, corporate, and local business development initiatives.

• Represent the hotel professionally within the local community and business networks.

• Partner with ownership and corporate teams to execute strategic initiatives.

Qualifications & Experience

• Minimum 5–7 years of hotel management experience; union hotel experience required.

• Prior experience as a General Manager or strong Assistant GM / Director of Operations background.

• Strong working knowledge of union contracts, labor relations, and employee relations.

• Proven financial acumen with budgeting, forecasting, and labor management.

• Familiarity with Hilton systems and standards preferred.

• Excellent leadership, communication, and conflict-resolution skills.

Education

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred (or equivalent experience).

Work Environment & Expectations

• On-site presence required; flexibility to work evenings, weekends, and holidays as business needs dictate.

• Ability to lead in a fast-paced, unionized hospitality environment.