General Manager Of Resort Operations - Adventures On The Gorge

Job Description

Adventures on the Gorge is a premier outdoor adventure destination located on the rim of the New River Gorge in West Virginia, a UNESCO World Heritage site. Offering world-class whitewater rafting, ziplining, rock climbing, and more, the resort combines thrilling experiences with cozy accommodations, exceptional dining, and breathtaking views. With a mission to create unforgettable memories, Adventures on the Gorge is the perfect place for adventurers and nature lovers alike.

The General Manager- Resort Operations is responsible for the overall leadership and performance of Adventures on the Gorge, Aramark Destinations' newest resort property in the Mid-Atlantic region. This role oversees all aspects of the resort - including lodging, F&B, culinary, retail, engineering, and guest services - ensuring an exceptional guest experience, strong financial results, safe operations, and alignment with Aramark standards. Annual revenue for this multi-unit resort portfolio ranges from $12-18m+.

The General Manager- Resort Operations serves as the senior operational leader on property, reporting to the Area General Manager, guiding department heads, fostering collaboration, strengthening community and partner relationships, and driving continuous improvement. The ideal candidate is a seasoned Aramark leader and/or hospitality operator who thrives in dynamic environments and excels at both strategic oversight and hands-on problem solving.

Job Responsibilities

Guest Experience & Service Leadership

• Leads the resort's guest experience, ensuring consistent delivery of high-quality service across all touchpoints.
• Promotes a culture focused on hospitality, safety, responsiveness, and continuous improvement.
• Monitors guest satisfaction metrics, online reputation, and service audits, implementing action plans where appropriate.

Operational & Financial Management

• Oversees day-to-day resort operations across lodging, F&B, culinary, retail, engineering, and guest services.
• Partners with Finance to develop annual operating plans, budgets, and forecasts; manages performance against goals.
• Drives revenue growth, cost efficiency, labor management, and margin improvement across departments.
• Ensures accurate reporting, inventory control, and compliance with financial policies and procedures.

Leadership & Talent Development

• Recruits, develops, and mentors a high-performing management team and hourly workforce.
• Establishes performance standards, accountability systems, and clear communication practices.
• Champions safety, training, and employee engagement initiatives.

Regulatory Compliance & Safety

• Ensures compliance with all federal, state, and local regulations, as well as health, safety, liquor, and environmental standards.
• Oversees risk management, emergency preparedness, and workplace safety programs.
• Maintains required licenses, permits, inspection records, and certifications.

Facilities, Capital & Asset Management

• Oversees resort physical plant, grounds, and infrastructure; partners with Facility Operations & Asset Management leadership on preventative maintenance and asset planning.
• Supports execution of capital projects, renovations, and long-range property improvement plans.
• Ensures compliance with safety standards and brand-aligned guest environment expectations.

Community, Partner & Stakeholder Relations

• Represents the resort in the local community and maintains positive relationships with state agencies, tourism partners, and business associations.
• Collaborates with Aramark Destinations regional support teams (Finance, HR, Sales, Legal, Culinary, Performance Excellence, OpX, etc.) to execute enterprise initiatives and operating standards.
• Supports the resort's marketing and brand efforts through coordination with Sales & Marketing.

Standards & Organizational Alignment

• Ensures compliance with Aramark operating standards, policies, and code of business conduct.
• Leads adoption of enterprise systems, tools, and processes

Qualifications

Education & Experience

• 7+ years of progressive leadership experience in dining, full-service resort, hotel, or broader hospitality operations preferred.
• Minimum 3 years overseeing multi-department or campus-style operations within Aramark strongly preferred, including direct oversight of multiple P&Ls and salaried leaders.
• Bachelor's degree in Hospitality, Business, Tourism, or related field preferred.
• Demonstrated success leading through department heads and supervisors, with accountability for financial performance and business outcomes.

Knowledge, Skills & Competencies

• Strong command of financial management, budgeting, forecasting, labor deployment, and margin improvement.
• Demonstrated ability to improve guest service performance and operational consistency.
• Skilled communicator capable of influencing internal teams, guests, ownership, and external partners.
• Comfortable working with contractual requirements, compliance frameworks, and operational standards.
• Entrepreneurial mindset with the ability to identify growth opportunities through improved service, programming, and product offerings.
• Competent with systems used in hospitality operations (PMS, POS, financial reporting, workforce management, etc.).

Physical & Other Requirements

• Ability to work in a fast-paced resort environment with regular movement across the property.
• Role may require prolonged standing, walking, and occasional lifting.
• Weekend, holiday, and peak-season availability required.
• Uniform and PPE may be required depending on department and task

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Nearest Major Market: Charleston