General Service Coordinator

Location:

Join our team as a General Services Coordinator! In this role, you'll excel as a customer service champion, providing guidance and addressing the questions and concerns of residents, staff, and visitors.

The General Services Coordinator is responsible for greeting all residents, staff and visitors in a confident, knowledgeable manner for handling questions/concerns or providing direction to the appropriate General Services representative.   She/He is also responsible for maintaining the work order and preventative maintenance system by entering all work orders from sub-departments of General Services into the work order system in a timely and accurate manner, and for generating appropriate end of month reports.

What we offer

• Compensation:$19.00-$23.00 per hour, based on experience
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact

• Answer calls and take requests for work to be done from residents and staff
• Enter and close all work orders through the General Services Work Order system / Service Max and distribute to sub-departments
• Maintain the schedule for Income Housekeeping and generate work orders
• Organize and maintain the Storage Bin records and keep updated for billing purposes
• Maintain and schedule pest control issues in pest log
• Manage carpet cleaning, window washing, and spring-cleaning requests

What you will need

• High school diploma or GED required.
• 2-3 years of office experience preferred.  
• Previous customer service experience with the general public, specifically the elderly preferred.  
• Strong computer experience required and ability to manage multiple software at one time.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Riderwood is a beautiful 120-acre continuing care retirement community in Silver Spring, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law