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Generator Technical Services Manager

IS International ServicesHouston, TX
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Overview

Schedule
Full-time
Education
Engineering (PE)
Career level
Director
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Role Overview

The Generator Technical Services Manager (TSM) provides overall technical support for the Generator Services Business group including the field and shop organizations. Responsible for coordinating and tracking the Generator product line support needs including outage forecasting, vendor repairs, parts manufacturing needs, and the training and development of the Managers direct reports. The TSM drives business excellence by improving processes, work packages, personnel training, and ensuring all assigned KPI’s are achieved. The TSM will be responsible for the financial results of the Generator repairs business thru internal and external customers relations and the company’s associated business units.

Key Responsibilities

  • Developing and coordinating technical cooperation agreements and partnerships with various Generator Service providers.
  • Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts
  • Develop and maintain standard procedures for the implementation of Generator Services contracts.
  • Supports with resource development, tooling forecast needs, vendor qualification, and other organizational requirements to support the business.
  • Provide technical response for Field NCRs for Generator Services business.
  • Works with internal stakeholders and external customers to identify future support needs and to load into CRM for organizational support forecasting.
  • Support User group meeting and present Generator Service Technical updates.
  • Review and approve Generator scope of work cost estimates.
  • Overnight travel (at least 50%) by land and/or air as per business needs.

Requirements

  • Bachelor’s degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
  • 7+ years of experience in generator design, operation, testing, diagnostics, or service.
  • Strong knowledge of both mechanical and electrical design principles.
  • Proficiency with project management tools, databases, and MS Office applications.
  • Strong analytical, communication, and problem-solving skills.
  • Valid driver’s license and passport.

Benefits

  • Excellent Benefits (Medical, Dental, Vision & 401K Matching).
  • Excellent development programs and advancement opportunities.
  • Tuition reimbursement and on-the-job training.
  • Paid vacation, sick time, and holidays.
  • Committed to quality products and services.
  • Great working environment and culture.
  • Employee Appreciation Programs and Event.

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FAQs About Generator Technical Services Manager Jobs at IS International Services

What is the work location for this position at IS International Services?
This job at IS International Services is located in Houston, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at IS International Services?
Employer has not shared pay details for this role.
What employment applies to this position at IS International Services?
IS International Services lists this role as a Full-time position.
What experience level is required for this role at IS International Services?
IS International Services is looking for a candidate with "Director" experience level.
What education level is required for this job?
The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by IS International Services for this role?
IS International Services offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Career Development, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at IS International Services?
You can apply for this role at IS International Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.