Gift Shop/Ticket Agent - Seasonal

SUMMARY OF POSITION:

Our Clerks serve two main functions: 1) ensure the safety of passengers, volunteers and employees and 2) provide excellent customer service to our passengers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide superior customer service at all times.
• Update gift shop inventory to include stocking shelves and pricing items.
• Effectively operate a Point of Sale system, including handling cash, processing credit card payments/batches, making deposits and reconciling cash drawer balances at the end of shift.
• Work environment will include gift shop and concession train car.
• Prepare concession items as needed based on expected daily passenger count.
• Maintain the cleanliness of the overall Gift Shop and concession area.
• Close and secure the Gift Shop at the end of business.
• Establish and maintain effective working relationships with other staff and volunteers.
• Assist in other areas as needed or directed by the Gift Shop Manager.
• Provide First Aid/CPR/AED in the event of emergencies.
• Additional duties as assigned.

ADDITIONAL REQUIREMENTS:

• Excellent communication skills
• Ability to multi-task efficiently & effectively
• Work both independently and as a team
• Ability to think through problems and come up with solutions
• Self-motivation and the ability to work with minimal interference
• Certified or willing to obtain certification in First Aid/CPR/AED.
• Must pass a background screen to include criminal and financial.
• Must pass pre-employment physical and drug screen.

COMPETENCIES:

• Verbal comprehension

Understand oral and written communications, both general and technical.

• Communication skills

Provide clear instructions/directions.

• Reasoning skills

Problem solving and troubleshooting skills.

• Time Management

Values time and manages time effectively. Effectively prioritizes and can manage a broad range of activities

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Frequently required to sit, stand, walk, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.

SAFETY:

Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day - regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others.

"The Patriot Way."

At Patriot, we value our relationships - with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot - from the mailroom to the boardroom - embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It's "The Patriot Way."