Global Finance Helpline AMP Specialist
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Overview
Job Description
Location: Austin, TX Hybrid (T, W, Th onsite)
Introduction
Join one of the most influential technology leaders in the industry within the Finance organization. Make a positive impact by partnering with world-class teammates, all with one unified vision—creating innovative products that delight customers. Finance is about “fuelling innovation” by hiring quality individuals with integrity and personal accountability, who value teamwork, work product excellence, and proactive thinking.
Required Skills & Qualifications
- Exceptional Customer Focus and Empathy
- Strong Communication and Explanatory Skills
- Self-Motivated Learner
- Collaborative Partner
- Robust Analytical and Problem-Solving Acumen
- Resilience in a Fast-Paced Environment
- Flexibility and Global Support
- Previous finance experience with a good understanding of Accounts Payable processes
- Familiarity with SAP and ticketing
- Commitment to Confidentiality and Compliance
- Prior work experience at client or in client's Industry
Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- Experience in a global finance helpline role
- Knowledge of automation tools and AI response systems
- Experience in process improvement initiatives
Day-to-Day Responsibilities
- Provide Email Support: Address inquiries related to vendor setup, tax forms, banking, payment issues, policy, procedure, system access, and tool usage.
- Issue Management: Report and escalate complex issues through appropriate channels.
- Effective Communication: Communicate clearly and effectively with team members, internal customers, and vendors.
- Inquiry Resolution: Diagnose and resolve financial inquiries efficiently.
- Process Improvement: Proactively identify and suggest process improvements to prevent issue recurrence.
- Collaborative Engagement: Liaise with local team management and internal/external partners.
- Self-Service Promotion: Actively educate and promote self-service tools to internal and external business partners.
- System Navigation: Efficiently navigate multiple systems while troubleshooting customer issues.
- Adaptability: Undertake additional responsibilities as business needs evolve.
- Automation Opportunities: Identify and propose changes to current automated solutions. Review AI responses for accuracy, Identifying misunderstood queries. Suggest improved responses.
Company Benefits & Culture
- Comprehensive health and wellness programs
- Opportunities for professional growth and development
- Inclusive and collaborative work environment
For immediate consideration please click APPLY to begin the screening process with Alex.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
