Global Product Support Engineer

ASMPhoenix, Arizona

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Overview

Schedule

Full-time

Education

Engineering (PE)

Career level

Senior-level

Benefits

Career Development

Job Description

As a Global Product Support Engineer at ASM, you’ll be the system-level expert guiding new product development from concept to customer success. You’ll collaborate across hardware, software, and process engineering teams to ensure our products meet customer needs and deliver exceptional performance. This role is your opportunity to shape innovation, lead global initiatives, and make a direct impact on semiconductor technology worldwide.

What you will be working on

Supervise implementation across shifts and lead incident investigations.
Support global audits and troubleshoot yield excursions across fabs.
Design and analyze complex DOEs, apply ANOVA, and communicate data-driven insights.
Mentor junior engineers and set global methodologies, including control limits and tool capability audits.
Facilitate cross-functional RCCA, implement systemic solutions, and track KPI improvements.
Lead yield-enhancement projects, analyze probe/test data, and manage PCNs.
Orchestrate global crisis-response teams and lead customer QBRs.
Act as system-level expert for new product development, collaborating with hardware, electrical, controls, process, and software teams.
Provide guidance during design phases on serviceability, manufacturability, and preventive maintenance.
Own first build and test of new products in development labs, providing real-time feedback and solutions.
Develop procedures and best-known methods for service and maintenance tasks.
Drive customer fab readiness, installation, and start-up through production qualification for Alpha/Beta shipments.
Report field issues for new products and manage customer issues during Alpha and Beta phases.
Develop critical spare parts lists and ensure initial stocking levels for new product shipments.

What we are looking for:

Bachelor’s degree in Electromechanical Engineering, Mechanical Engineering, Chemical Engineering, or Systems Engineering with 12+ years of experience; OR Master’s degree with 8+ years; OR PhD with 4+ years
Related experience with ALD equipment
Ability to travel 25–50%
Strong analytical skills with experience in DOE design and ANOVA
Proven ability to lead global projects and cross-functional teams

What sets you apart

Experience in global audits and yield-enhancement projects
Expertise in troubleshooting multi-site trends and driving systemic solutions
Strong communication skills for customer-facing interactions, including QBRs
Demonstrated ability to mentor and develop junior engineers

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FAQs About Global Product Support Engineer Jobs at ASM

What is the work location for this position at ASM?

This job at ASM is located in Phoenix, Arizona, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ASM?

Employer has not shared pay details for this role.

What employment applies to this position at ASM?

ASM lists this role as a Full-time position.

What experience level is required for this role at ASM?

ASM is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at ASM?

You can apply for this role at ASM either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.