Global Technology Support Specialist

At Feed the Children, we recognize the value of outstanding people, and we are looking for compassionate changemakers to join our team. We pride ourselves on cultivating a collaborative workplace where employees experience meaningful and rewarding employment and feel engaged in our mission to end childhood hunger. Our passionate team shares a deep sense of purpose, and we dream big to solve complex problems and create positive impact in communities in the U.S. and around the world.

Feed the Children is recognized by Candid with its Platinum Seal of Transparency and is accredited by the BBB Wise Giving Alliance. The organization has received a 4-star rating from Charity Navigator and is consistently recognized on the Forbes Top 100 Charities list.

We are currently in search of a Global Technology Support Specialist to join our Information Technology team! The Global Technology Support Specialist is responsible for providing Level 1 hands-on technical support to end users globally across the organization. This role ensures the stability and efficiency of information technology systems, supporting hardware, software base application, and contributes to continuous improvement of Information Technology support processes in collaboration with the global IT team. This position will work within the IT ticketing system and configure new devices that support a seamless global work environment. This position reports directly to the Vice President of Information Technology.

Job Requirements:

Education

Bachelor's degree in Computer Science or Management Information Systems preferred. High school diploma required.

Experience

3+ years of experience in IT support or held desk roles

Fluency in the Spanish language required

Experience with Microsoft Intune preferred

Strong knowledge of IT infrastructure, including hardware and software systems.

Networking experience with the ability to troubleshoot basic networking issues such as:

• Cabling issues
• TCP/IP issues
• Wi-Fi connections
• Connection issues due to computer hardware or firmware requirements
• Windows 11 or better support experience

Experience working with Apple Macintosh products preferred

Excellent analytical, problem-solving, and organizational skills.

Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders.

Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this job may be considered.

Essential Functions:

IT Support

• Provide Level 1 technical assistance to end users for hardware, software, and peripheral devices.
• Troubleshoot Information Technology issues related to desktops, laptops, mobile devices, printers, and collaboration tools.
• Install and configure desktop and laptop systems using Microsoft Intune and Patch My PC.
• Deliver remote technical support to users across multiple regions.
• Collaborate with the Global IT team to identify and implement process improvements.
• Respond to technical support tickets from employees or departments facing technical difficulties.

Model the type and level of behavior, professionalism and leadership that is in accordance with the values of the organization.

Ensure compliance with all relevant regulations and laws; maintain accountability standards.

Performs other related duties as required.

About Feed the Children:

As a leading anti-hunger organization, Feed the Children is committed to ending childhood hunger. For children everywhere, we believe that having enough to eat is a fundamental right.

Feed the Children is a global movement focused on ending childhood hunger in the U.S. and around the world. Working alongside communities, we provide food, essentials, and opportunities to children and families who need them most so every child can survive and thrive.

We are committed to helping families experiencing hunger and hardship so children have what they need to stay healthy, learn, and grow. By uniting people and inspiring action, we work to create a world where no child goes to bed hungry. Compassion has no borders. We believe that every child deserves a chance to thrive.

Our Values:

We are driven by a shared sense of PURPOSE. At Feed the Children, our commitment to the mission is at the heart of what we do and fuels our collective impact in the communities where we serve.

We cannot achieve our bold vision without our talented PEOPLE. We are passionate about fostering a best-in-class workforce that is engaged, respected, and empowered to deliver results.

We believe in CURIOSITY and continued learning. Success requires a culture of discovery, curiosity and continued learning to expand our knowledge, seek new perspectives and challenge the status quo.

We know COLLABORATION is the only way to end childhood hunger. We cannot succeed alone. It will take all of us - our employees, donors, partners, volunteers - working together to accomplish our ambitious goals.

We DREAM big. When we work together, we collectively reimagine what is possible. We dream big to solve complex problems and create deep impact in communities around the world.

We VALUE every donor. We respect our donors' intentions and promote responsible stewardship of the resources they entrust to us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Feed the Children is an equal opportunity employer. All qualified candidates will receive consideration for positions without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, political affiliation, pregnancy, military and/or veterans' status, genetic characteristics, marital status or any other considerations made unlawful by applicable state, federal, or local law. Feed the Children welcomes and encourages applications from persons with physical and mental disabilities and will make every effort to reasonably accommodate the needs of those persons. Additionally, Feed the Children strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. Feed the Children expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that Feed the Children work is carried out in honest and fair methods, in alignment with the Feed the Children safeguarding and associated policies.