Golf Experience Associate

Description

Backed by Callaway Golf and Danny Meyer's Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf experience, acting as their host to ensure satisfaction and engagement. You'll focus on making sure they enjoy all the fun that golf and Five Iron have to offer! The Golf Experience Associate goes beyond simply taking orders, guiding guests through the menu and offering recommendations that elevate both the dining and gaming experience and the overall guest satisfaction, while also driving sales.

Responsibilities include, but are not limited to, the following:

• Provide a fun golf experience from check-in to check-out, gamifying the experience for added fun
• Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times. Promptly address any concerns.
• Serve as the in-house expert on our golf simulator technology and use your expertise to ensure guests have the best possible experience, highlighting everything Five Iron Golf has to offer
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships. Use this expertise to confidently sell and cross-sell across various offerings.
• Maintain extensive knowledge of our food and beverage offerings. Present menus, answer questions about menu items and alcohol offerings, make recommendations, and use upselling techniques
• Use point-of-sale terminals to enter orders and process payments accurately
• Serve food and beverages in a timely and courteous manner
• Ensure golf simulators, and surrounding areas are clean and guest-ready
• Maintain up-to-date knowledge of all of our technology, additional products, and promotions
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age
• Assist with closing duties as needed

Required Qualifications:

• Golf, server, hospitality, and/or sales experience encouraged but NOT required.
• Upbeat energy, enthusiasm, and a positive attitude.
• Strong customer service skills with the ability to work well in a fast-paced team environment.
• Ability to stand, walk, and bend for long periods of time.
• Ability to lift up to 50 lbs.
• Proficient verbal and oral communication skills.
• Ability to obtain proper licensing and certifications for food/beverage handling at the location.

Benefits (*applies only to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short Term Disability*
• Accident and Critical Illness Insurance*
• 401K *
• Meals while working are included for free

Pay: $16.66 / Hour + Tips + Commission

Job Type: Part-time, non-exempt

Hours: Vary by week; Weekday afternoons/nights, and weekends

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.