Golf Shop Assistant

Reports To: Head Golf Professional Classification: Non-Exempt (Hourly) Status: Part-Time | Seasonal (April 15 - November 30) Schedule: 16-24 hours per week (we are open every day except Tuesdays, schedule will include weekend day(s) and possible holidays)

Position Overview

We are seeking a polished, energetic, and service-oriented Golf Shop Assistant to join our team for the golf season. This individual plays a key role in creating an exceptional member and guest experience - from the first phone call to the final purchase.

The ideal candidate is personable, organized, detail-oriented, and comfortable in a fast-paced retail and hospitality environment. This position combines retail merchandising, front-desk operations, and member service in a dynamic golf setting.

Key Responsibilities

Member & Guest Experience

• Greet members and guests warmly and professionally upon arrival.
• Check in golfers accurately and efficiently prior to play.
• Answer phones and schedule tee times in a friendly and knowledgeable manner.
• Communicate club rules, policies, and course information clearly and confidently.
• Provide exceptional customer service and anticipate member needs.

Retail & Merchandising

• Assist with merchandising displays to maximize product visibility and sales.
• Maintain attractive and organized sales floors, fixtures, and showcases.
• Assist with receiving, tagging, pricing, and displaying new merchandise.
• Monitor inventory levels and assist with weekly counts to maintain proper stock levels.
• Develop product knowledge and confidently recommend merchandise to members and guests.

Point of Sale & Financial Accuracy

• Accurately operate the point-of-sale (POS) system.
• Process member charges and credit card transactions according to club procedures.
• Collect green fees, cart fees, and other applicable charges.
• Assist with daily opening and closing procedures of the golf shop.

Shop Presentation & Organization

• Maintain a clean, polished, and welcoming shop environment.
• Assist with light cleaning and organization of retail and storage areas.
• Ensure displays are refreshed and rotated throughout the season.

Qualifications

• Previous retail, hospitality, or customer service experience preferred.
• Knowledge of golf (rules, terminology, pace of play, basic etiquette) strongly preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Comfortable handling financial transactions accurately.
• Ability to multitask and remain composed during busy periods.
• Reliable, punctual, and team oriented.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and move merchandise (up to 30 lbs).
• Ability to work in a seasonal golf environment with varying activity levels.

Why Join Our Team?

• Positive and professional golf environment.
• Opportunity to gain experience in golf operations and retail merchandising.
• Flexible seasonal schedule.
• Great opportunity for someone passionate about golf, fashion, or hospitality.