Google Ccai Developer

Tech3pillars Technologiesstebbins, AK

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Overview

Remote

On-site

Job Description

Job Title :Google CCAI Developer

Experience: 4 8 Years

Location: Charlotte, NC

Job Summary

We are seeking a skilled Google CCAI Developer with hands-on experience in building enterprise-grade Conversational AI and Contact Center AI solutions using Google Dialogflow CX and Google Cloud Platform (GCP).

The ideal candidate will have strong expertise in Dialogflow CX, Python-based webhooks, API integrations, cloud-native development, and virtual-agent development. Experience with legacy IVR, chatbot, or Dialogflow ES-to-CX migration and modernization is highly preferred.

Key Responsibilities

Design, develop, and optimize voice bots, chatbots, and virtual agents using Google CCAI and Dialogflow CX.

Configure intents, entities, flows, pages, routes, session parameters, event handlers, and fulfillment.

Develop Python-based webhooks and integrate conversational applications with enterprise systems using REST APIs and gRPC.

Build secure and scalable cloud-native solutions using GCP, Cloud Run, Cloud Functions, Pub/Sub, BigQuery, and Cloud Storage.

Support migration and modernization initiatives, including legacy IVR, chatbot, and Dialogflow ES-to-CX migrations.

Collaborate with business, product, API, and contact-center teams to deliver scalable conversational AI solutions.

Support CI/CD, testing, production deployment, monitoring, troubleshooting, and technical documentation.

Required Skills

Google Contact Center AI (CCAI)

Dialogflow CX

Conversational AI

Virtual Agent, Voice Bot, and Chatbot Development

Python and Webhook Development

REST APIs, gRPC, and API Integration

OAuth, JWT, JSON, and API Security

Google Cloud Platform (GCP)

Cloud Run, Cloud Functions, Pub/Sub, BigQuery, and Cloud Storage

SQL, Git, Postman, JIRA, and CI/CD

Preferred Skills

Knowledge of contact-center operations, IVR call flows, conversational analytics, and customer-experience transformation.

Experience in telecom, banking, healthcare, insurance, retail, or customer-service environments.

Google Cloud or Google CCAI certifications are preferred.

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