Government Badging & Credentialing Specialist

Government Badging & Credentialing SpecialistWashington DCPay From: $30,000MUSTGovernment Badging and Credentialing SpecialistPublic trust clearable Experience with Microsoft Excel for data management, coordination, and reporting.Ability to adapt to changing security procedures and requirements.Ability to adapt to changing security procedures and requirements.Prior experience in a similar role, customer service, or administrative position may be advantageous.Attention to detail and strong organizational skills.Excellent interpersonal and communication skills.Ability to handle confidential information with discretion.Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).Perform other job-related duties as assigned.High School diploma, GED certification.Duties Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.Answering phone calls/email inquiries related to PIV credentials and access control matters.Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .