Group Air Travel Advisor – University Groups

• Coordinate domestic and international group travel for university clients including individual reservations when travelers are part of a university program or event
• Manage travel for academic groups, athletic teams, student groups, recruiting programs, conferences, meetings, and university-sponsored events
• Coordinate traditional airline group blocks when appropriate
• Serve as primary point of contact for assigned university group clients
• Research and recommend the most efficient and cost-effective travel options based on the client's needs
• Manage multiple active university groups and events simultaneously while meeting established service expectations and deadlines
• Guide clients confidently through recommendations and important travel decisions
• Provide excellent customer service and has a good understanding of geography and travel destinations to provide informed advice
• Review airline group contracts for pricing, deposits, utilization requirements, ticketing deadlines, name deadlines, cancellation terms, and other conditions
• Clearly communicate group contract terms and requirements to university clients
• Track deposits, payments, name lists, ticketing deadlines, and other contractual obligations.
• Coordinate name changes, substitutions, cancellations, and schedule changes
• Work proactively to minimize financial exposure resulting from missed deadlines, unused seats, cancellations, or other contract requirements
• Maintain accurate documentation of client approvals and contractual decisions
• Handle end-to-end booking of air, car, hotel, and rail travel
• Utilize advanced knowledge of the GDS and booking platform Sabre to facilitate efficient travel arrangements
• Must be customer service focused with excellent problem-solving skills
• Manage Excel, Google docs and Smartsheet documents for tracking workflow
• Interpret and enforce university travel policies
• Participate in trainings having a high level of industry knowledge
• Maintain a positive attitude with travelers and coworkers
• Ability to handle high-volume email requests and telephone calls with clients, maintaining SLA requirements
• Assist other team members when workload permits
• Develop and manage strong, long-term client relationships
• Familiarity and understanding of the transactional process from all perspectives, including GDS and mid-office systems
• Comfortable thinking outside of the box
• Always be available and responsive to our clients during normal operating hours to handle any request, including emergency and complex situations
• Work collaboratively with University Group team members, Team Leads, account management, and other internal departments.
• Respond to client and traveler inquiries promptly and professionally

• 5+ years of full-service travel agency or corporate travel experience preferred
• 2+ years of recent working experience in Sabre
• 2+ years of experience coordinating group travel and complex multi-passenger travel
• Previous experience supporting university or higher-education travel preferred
• Familiar with group airline contracts
• Strong knowledge of airline reservations, pricing, ticketing, exchanges, refunds, voids, and cancellations
• Comfortable communicating with clients and being on camera for meetings as needed
• Proficient in Microsoft Outlook, Word, Excel, Google Docs, and Smartsheets
• Ability to stay organized and prioritize is essential
• Must be comfortable with and have experience with booking complex travel itineraries, split tickets, split forms of payment, exchanges, and manual pricing when necessary
• Excellent attention to detail and grammar
• The ability to accept coaching, apply feedback, and work within an established process
• Ability to work independently while contributing effectively within a team environment
• Comfortable with change and working in a fast-paced environment that requires multitasking and calmness
• Self-motivated with a desire to positively influence others
• Adaptable to change and comfortable with new technologies
• Working hours preferred 9 am – 6 pm MST, Mon-Fri

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