Group Fitness Manager
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Overview
Job Description
GENERAL POSITION DESCRIPTION
The Group Fitness Manager (GFM) is responsible for the successful operation of the Group Fitness Department.
The GFM is held accountable for hiring, training, managing, and overseeing the group fitness staff to ensure
members and their children receive the highest level of group fitness training possible. Additionally, the GFM will
also perform other duties for Social Media and Website.
Essential Responsibilities and Duties:
Ensure class attendance goals are achieved on monthly basis
Ensure Instructor staff is excellent at performing all aspects of their functions and duties.
Manages and motivates the Instructor staff (including: hiring, firing, performance management, and
recognition duties)
Serves as a the lead customer service contact for members in the group fitness area, including: answering
questions, welcoming, group fitness orientations and other member communications
Acts as a liaison between the group fitness area and all other departments, communicating relevant
information to the Instructor staff as needed
Establishes, monitors and analyzes the group fitness budget. Must stay within budget.
Develops and implements group fitness policies and procedures
Develops and manages new and existing youth programs
Coordinates quarterly launches for Les Mills formats
Coordinates individual orientations to welcome new members
Orders any supplies needed for the group fitness department
Review day-to-day statistics on class attendance compared to monthly goals
Meet with Instructors once a year and Program Leads quarterly to review current month's revenue,
monthly goals and previous monthly revenue and goals
Focus on revenue and improving customer service through continued training and accountability on a
day-today basis.
Oversee promotional events to increase revenue.
Develop and maintain staff training manual
Ensure sanitation and tidyness of all group fitness studios through proper staff training and cleaning
ADDITIONAL
DUTIES AND RESPONSIBILTIES
Maintain a positive and professional attitude towards job responsibilities, fellow employees and members
Promotes GGX as much as possible using human and electronic resources
Creates, manages and grows business presence across social media channels, including, but not limited to
blogs, Twitter, Facebook, Pinterest, LinkedIn, youTube and Instagram.
Implement a proactive strategy for capturing customer online reviews. Monitor online ratings and
respond accordingly.
Monitor trends in Social Media tools, applications, channels, design and strategy.
Identify threats and opportunities in user generated content surrounding the business, report to
appropriate management. Monitors business reputation in social media & website community
QUALIFICATIONS
EDUCATION REQUIREMENTS
AND
CPR/AED certification is required
Must have experience in developing group fitness freestyle classes
Must have AFAA or Ace Group Fitness Certification or be willing to obtain
College degree is preferred
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