Group Fitness Manager

GENERAL POSITION DESCRIPTION

The Group Fitness Manager (GFM) is responsible for the successful operation of the Group Fitness Department.

The GFM is held accountable for hiring, training, managing, and overseeing the group fitness staff to ensure

members  receive the highest level of group fitness training possible. Additionally, the GFM will

also perform other duties for Social Media and Website.

Essential Responsibilities and Duties:

• Ensure class attendance goals are achieved on monthly basis• Ensure Instructor staff is excellent at performing all aspects of their functions and duties.• Manages and motivates the Instructor staff (including: hiring, firing, performance management, and• recognition duties)• Serves as a the lead customer service contact for members in the group fitness area, including: answering• questions, welcoming, group fitness orientations and other member communications• Acts as a liaison between the group fitness area and all other departments, communicating relevant• information to the Instructor staff as needed• Establishes, monitors and analyzes the group fitness budget. Must stay within budget.• Develops and implements group fitness policies and procedures• Develops and manages new and existing youth programs• Coordinates quarterly launches for Les Mills formats• Coordinates individual orientations to welcome new members• Orders any supplies needed for the group fitness department• Review day-to-day statistics on class attendance compared to monthly goals• Meet with Instructors once a year and Program Leads quarterly to review current month’s revenue,• monthly goals and previous monthly revenue and goals• Focus on revenue and improving customer service through continued training and accountability on a• day-today basis.• Oversee promotional events to increase revenue.• Develop and maintain staff training manual• Ensure sanitation and tidyness of all group fitness studios through proper staff training and cleaning

• ADDITIONAL• DUTIES AND RESPONSIBILTIES• Maintain a positive and professional attitude towards job responsibilities, fellow employees and members• Promotes GGX as much as possible using human and electronic resources• Creates, manages and grows business presence across social media channels, including, but not limited to• blogs, Twitter, Facebook, Pinterest, LinkedIn, youTube and Instagram.• Implement a proactive strategy for capturing customer online reviews. Monitor online ratings and• respond accordingly.• Monitor trends in Social Media tools, applications, channels, design and strategy.• Identify threats and opportunities in user generated content surrounding the business, report to• appropriate management. Monitors business reputation in social media & website community

• QUALIFICATIONS• EDUCATION REQUIREMENTS• AND• CPR/AED certification is required• Must have experience in developing group fitness freestyle classes

Must have AFAA or Ace Group Fitness Certification or be willing to obtainCollege degree is preferred