Guest Experience Navigator-Desk - Part Time

Watson ClinicLakeland, FL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Job Description

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Job Type

Full-time

Description

Summary/Objective

Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care.

Essential Functions

Verifies demographics and performs a complete patient search to avoid duplicate patients.
Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.
Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances.
Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.
Monitors reading material maintained in lobby, removing any items with inappropriate content.
Keep lobby neat and clean throughout the day.
Schedules and cancels appointments accurately following physician, provider, desk and location protocols.
Proportionately arrives and schedules appointments. Runs report sets as applicable.
Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment.
Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.
Location and hours may vary to include weekends.

Requirements

Required Education and Experience: High school graduate or equivalent (GED).

Additional Eligibility Qualifications: 1+ years' experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service

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FAQs About Guest Experience Navigator-Desk - Part Time Jobs at Watson Clinic

What is the work location for this position at Watson Clinic?

This job at Watson Clinic is located in Lakeland, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Watson Clinic?

Employer has not shared pay details for this role.

What employment applies to this position at Watson Clinic?

Watson Clinic lists this role as a Full-time position.

What experience level is required for this role at Watson Clinic?

Watson Clinic is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Watson Clinic for this role?

Watson Clinic offers Health Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Watson Clinic?

You can apply for this role at Watson Clinic either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.