Guest Relations Agent

Crescent CareersNew York, New York

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Career Development

Job Description

The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel.

Objectives:

Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction.

Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB).

Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences.

Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns.

Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere.

Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected.

VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays.

Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information.

Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

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FAQs About Guest Relations Agent Jobs at Crescent Careers

What is the work location for this position at Crescent Careers?

This job at Crescent Careers is located in New York, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Crescent Careers?

Employer has not shared pay details for this role.

What employment applies to this position at Crescent Careers?

Crescent Careers lists this role as a Full-time position.

What experience level is required for this role at Crescent Careers?

Crescent Careers is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Crescent Careers for this role?

Crescent Careers offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Crescent Careers?

You can apply for this role at Crescent Careers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.