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Guest Relations Agent

Sales MatchBakersfield, California

$17 - $23 / hour

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Overview

Schedule
Full-time
Career level
Entry-level
Remote
Remote
Compensation
$17-$23/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Job Title: Remote Guest Relations AgentHourly Pay: $17 - $23/hour

Summary:

We are seeking a skilled Guest Relations Agent to provide high-quality service and personalized attention to guests. You will ensure a positive and memorable experience by addressing guest needs, handling concerns, and offering tailored recommendations. If you have a passion for hospitality and enjoy making guests feel valued, apply today!

Job Responsibilities:

  • Welcome and assist guests with check-ins, check-outs, and special requests
  • Handle guest complaints and concerns with professionalism, ensuring quick resolutions

  • Assist with transportation, reservations, and excursions

  • Provide information on hotel amenities, services, and local attractions

  • Personalize guest experiences by remembering preferences and making recommendations

  • Ensure all guest interactions are handled efficiently and courteously

  • Maintain accurate, confidential guest records

  • Collaborate with other departments like housekeeping and concierge

  • Support front desk operations as needed

Qualifications:

  • High school diploma or equivalent; degree in Hospitality Management is a plus
  • 1+ years of experience in guest relations, front desk, or customer service

  • Excellent verbal communication and interpersonal skills

  • Strong problem-solving abilities and calm under pressure

  • Detail-oriented with a focus on guest satisfaction

  • Proficiency in hotel management software and office tools

  • Flexible availability, including nights, weekends, and holidays

Perks & Benefits:

  • Competitive hourly pay: $17 - $23

  • Health, dental, and vision insurance

  • Paid time off, sick leave, and holidays

  • Employee discounts on hotel services and accommodations

  • Professional growth and advancement opportunities

  • Friendly and supportive team environment

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FAQs About Guest Relations Agent Jobs at Sales Match

What is the work location for this position at Sales Match?
This job at Sales Match is located in Bakersfield, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sales Match?
Candidates can expect a pay range of $17–$23 per hour for this role.
What employment applies to this position at Sales Match?
Sales Match lists this role as a Full-time position.
What experience level is required for this role at Sales Match?
Sales Match is looking for a candidate with "Entry-level" experience level.
Does Sales Match allow remote work for this role?
Yes, this position at Sales Match supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Sales Match for this role?
Sales Match offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sales Match?
You can apply for this role at Sales Match either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.