Guest Relations Coordinator
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Overview
Job Description
- Training & development
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Dental insurance
- Tuition assistance
Guest Relations Coordinator
Create Exceptional Experiences at Goodstone
Position Summary
What You'll Do
- Welcome guests with warmth and professionalism throughout every stage of their stay.
- Deliver personalized service that exceeds guest expectations.
- Coordinate memorable experiences before, during, and after each visit.
- Assist guests with dining reservations, activities, transportation, and local recommendations.
- Resolve guest concerns quickly while maintaining a calm, positive attitude.
- Build meaningful guest relationships that encourage repeat visits.
- Manage guest reservations using the property's reservation system.
- Coordinate check-in and check-out procedures.
- Process room changes, cancellations, modifications, and special requests.
- Maintain accurate guest profiles and reservation records.
- Promote room upgrades, packages, dining reservations, and estate experiences.
- Ensure guest billing and financial transactions are completed accurately.
- Work closely with Housekeeping, Culinary, Maintenance, Events, and Leadership to ensure exceptional guest experiences.
- Communicate guest preferences and special requests across departments.
- Monitor daily arrivals, departures, VIP guests, and special occasions.
- Maintain accurate internal notes and guest communications.
- Maintain a polished and organized front desk environment.
- Ensure confidentiality of guest information.
- Stay current on Goodstone offerings, promotions, policies, and events.
- Support estate operations wherever needed to ensure exceptional service.
- Perform additional duties as assigned.
What We're Looking For
- 2+ years of hospitality, luxury hotel, guest services, or customer service experience
- Boutique hotel or resort experience preferred
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Exceptional attention to detail
- Professional appearance and demeanor
- Ability to remain calm under pressure
- Strong problem-solving skills
- Comfortable learning hotel reservation systems (Maestro experience is a plus)
- Proficiency with Microsoft Office and basic computer systems
- Valid driver's license preferred
- Ability to work independently while thriving as part of a team
Work Schedule
- Days, evenings, weekends, and holidays
- Rotating shifts
- Occasional overtime during peak seasons or special events
Why Join Goodstone?
- Competitive pay
- Medical, Dental, and Vision Insurance
- Short-Term & Long-Term Disability
- Life Insurance
- 401(k) with Company Match
- Paid Time Off
- Complimentary Team Member Meals
- Employee Discounts at Goodstone
- Referral Bonus Program
- Career Development Opportunities
- Beautiful estate work environment
Physical Requirements
- Stand and walk for extended periods
- Frequently use hands for computers and office equipment
- Occasionally lift up to 30 pounds
- Climb stairs throughout the estate
- Operate standard office equipment
- Transport guests around the estate when needed
Success in This Role
- Creates memorable first impressions
- Anticipates guest needs before they arise
- Communicates effectively across departments
- Builds lasting guest relationships
- Solves problems with confidence and professionalism
- Takes pride in delivering luxury-level hospitality
- Represents the Goodstone brand with warmth and excellence
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Goodstone Inn & Restaurant is a privately owned, luxury property located just minutes from the heart of Middleburg, Virginia. Set on a stunning countryside estate, Goodstone offers elevated dining, unique accommodations, and curated guest experiences that go far beyond traditional hospitality.
At Goodstone, we are known for delivering thoughtful, high-touch service where every detail matters. Our guests expect an exceptional experience—and our team delivers it.
We’re a group of passionate, hands-on professionals who take pride in our work. This is not a “clock in, clock out” environment. It’s a place for people who care about hospitality, enjoy working as part of a team, and want to be part of something that feels special every single day.
As part of the Goodstone team, you’ll be empowered to take ownership of your role, think creatively, and contribute to an environment where excellence is the standard—not the goal.
Why Join Goodstone?
Be part of a tight-knit, high-performing team that genuinely supports each other
Work in a unique, luxury setting where no two days feel the same
Gain hands-on experience across departments and grow your hospitality career
Have a direct impact on the guest experience—your work truly matters here
Join a culture built on accountability, professionalism, and pride in service
If you’re someone who:
Brings Energy, Attention to Detail, and a Passion for Hospitality, You Will Fit Right In!
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Guest Relations Coordinator Jobs at Goodstone
- Alternate-schedule
- Full-time