Guest Safety Specialist I

TITLE:

Guest Safety Specialist I

LAST UPDATED:

August 2, 2022

DIVISION:

Finance

DEPARTMENT:

Security

REPORTS TO:

Floor Supervisor

FLSA STATUS:

Non-Exempt

COMP LEVEL:

5

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Summary: Ensure the safety and security of all Casino guests and employees through effective, proactive, and professional services.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

• Provides outstanding guest service, including answering inquiries, providing directions, and delivering information for general problem solving.
• Patrols grounds, lobbies, corridors, and public rooms.
• Investigates guest and employee safety concerns according to department policies and procedures.
• Answers incoming phone calls and directs appropriately to dispatch, security podium and employee entrance areas.
• Ensures compliance with Gaming Regulations, Minimum Internal Controls Standards, Casino Policies and Procedures, and Local, State, and Federal laws.
• Monitors and observes the consumption and service of alcoholic beverages and reports concerns to the MOD.
• Properly identifies Casino personnel and vendors entering and exiting through the Employee Entrance.
• Performs funds verifications, table games and slot machine drops, and transports of funds between departments, including fills, credits and escorts or funds and personnel.
• Informs guests of Casino policies and procedures when needed, and informs MOD of guests that may need to be excluded.
• Reports accidents and conditions requiring correction according to policies and procedures; writes reports including actions taken.
• Responds to emergency medical situations.
• Provides traffic control, implements evacuation plans and routes and maintains crowd control at entry points when necessary.
• Coordinates temporary landing zones for Life Flight helicopters.
• May perform generator checks on regular basis and patrol RV lot to ensure all overnight guests have registered.

Spirit Mountain Standards:

• Delivers Spirit Mountain's Spirit of Excellence (SOE) by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise, and Business Vision.
• Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

• Principles, practices, and techniques of providing safety and security services.
• Tactics and methods of self-defense.
• Gaming regulations and Minimal Internal Controls.
• Computer hardware and software applications.

Required Skill in:

• Providing safety and security services.
• De-escalation communication
• Addressing aggressive, violent, or abusive people.
• Performing alcohol intervention techniques.
• Operating computer hardware and software applications.
• Communicating both orally and in writing.
• Establishing and maintaining effective working relationships with others.

Education, Experience, Licenses, Registrations, and Certifications:

• High School Diploma or equivalent, and six (6) months guest service, safety and security, , or emergency services work experience, or equivalent combination of education, training and experience. In the case that guest service is the only experience; the casino will provide new hires security training at the Security department's expense.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Must possess a valid Driver's License and be eligible for the company insurance.
• Must possess or have the ability to obtain First Aid and CPR Certification within six months of employment.
• Must successfully pass testing related to following skills: typing, guest safety and service mindset, and report writing.
• Must be at least 21 years of age.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

Environmental Factors and Conditions/Physical Requirements:

• Work is normally performed in a gaming environment, frequently exposed to loud noise and tobacco smoke.
• Work is normally subject to frequent standing, sitting, walking, bending, reaching, kneeling and routine lifting of objects up to 25 pounds, with occasional lifting and/or moving of objects up to 200 pounds with or without assistance.
• Routine use of hands to finger, handle, or feel and reach with hands and arms.
• Occasional exposed to wet and/or humid conditions, outside weather, and Oleo Resin Capsicum.
• Must be able to pass random drug tests in accordance with Company policy.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, standard office equipment, equipment used in the provision of emergency and security services such as latex gloves, sharp shuttles, scissors, ID checker, flashlights, jump pack, lug wrench, car jack, telephone, audio/video equipment, two-way radio, and department vehicles.