GUEST SERVICE AGENT (FRONT DESK)-TWELVE DOWNTOWN HOTEL-AUTOGRAPH COLLECTION by MARRIOTT
Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18+/hour
Job Description
Guest Service Agent (Front Desk)
TWELVE Downtown, Autograph Collection by MarriottAtlanta, GA | $18.00 per hour
Make every arrival feel like a welcome.
TWELVE Downtown, Autograph Collection by Marriott is seeking a friendly, dependable Guest Service Agent to join our Front Desk team. As one of the first people our guests meet, you will help create a welcoming experience through attentive service, smooth check-ins, and thoughtful assistance throughout their stay.
What You'll Do
- Welcome guests and complete check-in and check-out accurately and efficiently.
- Manage reservations, room assignments, guest accounts, payments, and billing questions.
- Answer calls and respond promptly to guest questions and requests.
- Recognize Marriott Bonvoy members and support applicable member benefits.
- Share information about hotel amenities, local attractions, dining, and transportation.
- Address guest concerns professionally and involve a manager when additional support is needed.
- Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests.
- Maintain accurate shift records and communicate outstanding issues during handoffs.
- Follow hotel procedures for cash handling, guest privacy, security, and safety.
What We're Looking For
- Previous hotel front desk or customer service experience preferred.
- Marriott experience and familiarity with hotel property management systems are a plus.
- Strong communication skills and a warm, professional approach.
- Ability to stay organized, handle multiple priorities, and remain calm during busy periods.
- Attention to detail when processing payments and maintaining guest records.
- Dependability and flexibility to work scheduled shifts, including evenings, weekends, and holidays.
- Ability to perform the essential duties of the position, with or without reasonable accommodation.
Bring your hospitality mindset and help us deliver a memorable guest experience. Apply today!
We are an equal opportunity employer.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About GUEST SERVICE AGENT (FRONT DESK)-TWELVE DOWNTOWN HOTEL-AUTOGRAPH COLLECTION by MARRIOTT Jobs at Blue Sky Hospitality Solutions
What is the work location for this position at Blue Sky Hospitality Solutions?
This job at Blue Sky Hospitality Solutions is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?
Candidates can expect a pay range of $18 (per hour).
What employment applies to this position at Blue Sky Hospitality Solutions?
Blue Sky Hospitality Solutions lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Blue Sky Hospitality Solutions?
Blue Sky Hospitality Solutions is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Blue Sky Hospitality Solutions?
You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.