Guest Service Agent (Hotel)
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Overview
Job Description
Guest Service Agent (Front Desk Agent)
Element Anaheim Resort & Convention Center – Anaheim, CA
About the Role
We're looking for a friendly and reliable Front Desk Agent to join our team! You'll be the first point of contact for guests-creating a welcoming experience while managing check-ins, guest requests, and front desk operations.
What You'll Do
- Greet guests and provide fast, friendly check-in/check-out
- Answer phones and assist with reservations and questions
- Handle guest requests and resolve concerns professionally
- Promote hotel amenities and upsell when appropriate
- Process payments and maintain accurate guest accounts
- Coordinate with housekeeping and other departments
What We're Looking For
- Customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Comfortable in a fast-paced environment
- Flexible schedule (weekends/holidays required)
- Ability to stand for extended periods
Why Join Us
- Travel discounts
- Paid time off
- Health, dental, vision, and 401(k)
- Growth opportunities within a national hotel management company
Apply Today
Start your hospitality career with Lodging Dynamics Hospitality Group-where we "Make Money and Do Good."
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