Guest Service Agent - The Northport Hotel

The Northport HotelNorthport, New York

$19 - $21 / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$19-$21/hour

Job Description

Benefits:

Flexible schedule
Free food & snacks
Free uniforms
Paid time off
Training & development
Health insurance

Guest Service Agent

The Northport Hotel is seeking a professional, guest-centered Guest Service Agent to join our Front Office team full time.

This role is an important part of the guest experience, from check-in through checkout. The Guest Service Agent is responsible for welcoming guests, managing reservations, answering questions, handling guest requests, and helping ensure each stay feels seamless and memorable.

We are looking for someone with hospitality or guest service experience who is dependable, detail-oriented, and comfortable working in a fast-paced, guest-facing environment. The ideal candidate takes pride in providing excellent service and is interested in growing within the hotel and hospitality industry.

This is a full-time position. Weekend and holiday availability is required. Night Audit shifts may be required as needed.

Compensation:

Hourly pay is based on experience, availability, and overall fit for the position.

Qualifications:

Prior hotel, front desk, hospitality, or guest service experience strongly preferred.
PMS experience is a plus.
Strong communication and computer skills required.
Must be professional, reliable, and able to multitask.
Ability to remain calm, friendly, and composed while assisting guests.
Must be detail-oriented and comfortable handling reservations, payments, and guest information.
Ability to stand for the duration of the shift and lift up to 15 lbs as needed.

Key Responsibilities:

Greet and assist guests throughout arrival, stay, and departure.
Handle check-ins, checkouts, reservations, and guest inquiries.
Quote rates, review availability, and assist with booking requests.
Answer phones and respond to guest needs in a professional and timely manner.
Follow proper cash handling, payment, and deposit procedures.
Complete shift checklists, balance paperwork, and ensure accuracy.
Communicate clearly with Housekeeping, Valet, Restaurant, and Management teams.
Stay knowledgeable about hotel services, local recommendations, and emergency procedures.
Maintain a clean, organized, and welcoming Front Desk area.
Help create a positive and polished experience for every guest.

Ideal Candidate:

The ideal candidate is experienced, dependable, and genuinely enjoys working with people. This role is best suited for someone who is guest-focused, professional, eager to learn, and looking to grow within a luxury boutique hotel environment.

To apply, please submit your resume and availability for consideration.

Compensation: $19.00 - $21.00 per hour

The Northport Hotel is a brand new boutique hotel in the heart of historic Northport NY. We offer 26 luxury rooms that feature 5 star amenities and a service experience to match. We are proud to be the home of our 170 seat casual fine dining restaurant serving lunch, brunch, pre theater and dinner 7 days per week. We are guided by our mission and vision statements to provide extraordinary guest experiences to all who visit us. To do this we are looking for team members that love to serve others, work in a team first environment and enjoy continually striving to be the best to join the team. If you feel you can make a positive impact on each guest who visits the hotel, we would like to speak to you. We offer competitive wages & benefits, clear vision on our why we are who we are, respect for each and every team member, training and an inclusive environment.

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FAQs About Guest Service Agent - The Northport Hotel Jobs at The Northport Hotel

What is the work location for this position at The Northport Hotel?

This job at The Northport Hotel is located in Northport, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Northport Hotel?

Candidates can expect a pay range of $19–$21 per hour for this role.

What employment applies to this position at The Northport Hotel?

The Northport Hotel lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at The Northport Hotel?

The Northport Hotel is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at The Northport Hotel?

You can apply for this role at The Northport Hotel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.