Guest Service Representative - Wyndham Bloomington At Mall Of America

Golder HospitalityBloomington, MN

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Overview

Schedule

Alternate-schedule

Full-time

Part-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Description

The Wyndham Bloomington is hiring for both part time and full-time Guest Service Representative to join our team.

As a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.

Hours: shifts 7am- 3pm and 3pm- 11pm. Must be available evenings, weekends and holidays.

What is in it for YOU?

Competitive Wages
Medical/Dental/Vision - offered to full time team members.
Paid Time Off
Bonus Plan
Referral programs
Holiday pay
Like to travel? Take advantage of all Wyndham has to offer with the employee discount program!

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.

The essential functions of a Guest Service Representative position include:

Performing the check-in and check-out process
Answer all incoming and in-house phone calls
Assist callers with making and/or changing reservations
Assist all guests as necessary to ensure a positive experience
Ability to work while standing for extended periods of time
Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction

Requirements

Candidates must possess the following knowledge, skills, and abilities:

Great attention to detail
Excellent knowledge of local attractions and entertainment venues
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

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FAQs About Guest Service Representative - Wyndham Bloomington At Mall Of America Jobs at Golder Hospitality

What is the work location for this position at Golder Hospitality?

This job at Golder Hospitality is located in Bloomington, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Golder Hospitality?

Employer has not shared pay details for this role.

What employment applies to this position at Golder Hospitality?

Golder Hospitality lists this position under the following employment categories:

Alternate-schedule
Full-time
Part-time

What experience level is required for this role at Golder Hospitality?

Golder Hospitality is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Golder Hospitality for this role?

Golder Hospitality offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Golder Hospitality?

You can apply for this role at Golder Hospitality either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.