Guest Service Representative
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Overview
Job Description
Guest Service Representative
About the Role
The Guest Service Representative (GSR) is the face of Hyatt Place Lexington, responsible for creating a welcoming, efficient, and memorable experience for every guest. This position combines front desk operations, guest engagement, problemsolving, and light foodandbeverage support in alignment with Hyatt’s service philosophy of care and hospitality.
Key Responsibilities
Greet guests warmly and professionally upon arrival and departure
Complete checkin, checkout, and reservation processes with accuracy and efficiency
Provide clear, helpful information about hotel amenities, local attractions, and property services
Handle guest inquiries, concerns, and requests with empathy, urgency, and accountability
Process payments, verify identification, and maintain accurate records
Monitor lobby and public areas to ensure a clean, welcoming environment
Prepare and maintain Gallery Kitchen items (as applicable), including stocking, light food prep, and ensuring breakfast area cleanliness
Assist with market sales, beverage service, and other guestfacing amenities
Coordinate with Housekeeping and Maintenance to ensure room readiness and resolve issues promptly
Follow all safety, security, and brand standards
Support teammates and contribute to a positive, guestfocused work environment
Qualifications
Strong customer service skills and a genuine passion for hospitality
Professional communication skills, both in person and over the phone
Ability to multitask in a fastpaced environment
Basic computer proficiency; experience with hotel systems is a plus
Dependability, punctuality, and strong attention to detail
Ability to stand for extended periods and lift up to 25 lbs
Flexible availability, including weekends and holidays
What We Offer
Competitive pay
Hyatt travel discounts
Supportive leadership and a teamfocused environment
Opportunities for growth within the hotel and Hyatt brand
Work Environment
Guest Service Representatives are expected to maintain a polished, professional presence in the lobby, demonstrate proactive guest care, and collaborate closely with Housekeeping, Maintenance, and Management to ensure a seamless guest experience.
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