Guest Services Assistant

MARYVILLE COLLEGE STAFF POSITION DESCRIPTION

Position Title: Guest Services Assistant

Department: Clayton Center for the Arts (CCA)

Title of Immediate Supervisor: Box Office & Guest Services Manager

Funded Term / Work Cycle: 12-Month/Part-Time

Expected Daily Work Hours: Varies- Evenings and weekends required; schedule varies based on events

Expected Weekly Work Schedule: 20 - 25 hours

Pay Grade: 1S

Starting Salary Expectations: $15.00/hour

About Maryville College:

Maryville College is a nationally ranked institution of higher learning and one of America's oldest colleges. For more than 200 years, we've educated students to be giving citizens and gifted leaders to study everything so that they are prepared for anything. Our graduates are equipped to address complex problems, engage with diverse communities, and launch meaningful careers.

Nestled in Maryville, Tennessee, between the Great Smoky Mountains National Park and the city of Knoxville, our campus combines the beauty of a rural setting with the advantages of an urban center. With a wide range of academic programs and a strong tradition of career preparation, our alumni live "strong of mind and brave of heart," carrying forward our Presbyterian founder's charge to do good on the largest possible scale.

Mission

At Maryville College, we offer more than a mission-we offer support. Our employees receive a comprehensive benefits package including medical, dental, and vision coverage; a generous paid time off program; a retirement plan with an employer match of up to 5%; tuition benefits for employees, spouses, and dependents; and the opportunity to grow in a collaborative community that values professional excellence and personal well-being.

"Maryville College prepares students for lives of citizenship and leadership as we challenge each one to search for truth, grow in wisdom, work for justice and dedicate a life of creativity and service to the peoples of the world."

Values:

• Scholarship: We commit ourselves to lifelong curiosity and learning, to the search for knowledge, and to intellectual creativity.
• Respect: We commit ourselves to honor the worth, dignity, and freedom of ourselves and all creation, and to treat others as we wish to be treated.
• Integrity: We commit ourselves to truth, honesty, dependability, and responsibility in all our actions and relationships.

Position Purpose

The Clayton Center Concierge provides front-line guest services and hospitality support for performances, events, and programs at the Clayton Center for the Arts. This role helps create a welcoming, accessible, and positive experience for patrons by offering courteous assistance, accurate information, and on-site support during events.

SUMMARY

Clayton Center Concierges serve as the public face of the Center during performances and events. Working evening and weekend shifts, Concierges greet and assist patrons, support box office and lobby operations, help maintain public spaces, and respond to guest needs in a professional and service-oriented manner. This role supports event execution through direct guest interaction and coordination with front-of-house leadership and staff.

Education and Experience required to ensure success in this position:

Education

• High school diploma or equivalent required
• Post-secondary coursework in hospitality, arts administration, or related field preferred

Experience:

• Previous customer service or hospitality experience preferred
• Experience in a theatre, event, or live-performance environment a plus

ESSENTIAL FUNCTIONS

Guest Services & Hospitality

• Greet and assist patrons in a professional, courteous, and welcoming manner.
• Provide information regarding performances, exhibitions, facilities, accessibility services, and general event logistics.
• Assist patrons with seating, will-call, lost-and-found, and special accommodations.
• Support donor, member, and special-guest experiences as directed.
• Promote a positive, inclusive environment consistent with Maryville College values.

Front-of-House Operations

• Process ticket sales and will-call transactions in accordance with established pricing and procedures.
• Coordinate with box office, house management, and technical staff to support smooth event operations.
• Assist with usher coordination and patron flow as directed.
• Support concessions, receptions, and special events as assigned.
• Help maintain cleanliness, organization, and appearance of lobby and public spaces.

Safety & Responsiveness

• Respond calmly and appropriately to patron concerns or emergencies following established protocols.
• Support accessibility and safety procedures during events.
• Report issues or incidents to front-of-house leadership promptly.

Other:

• Other duties as assigned to support the mission of Maryville College and the successful operation of the Clayton Center for the Arts.

NOTE: Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty, and students.

Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills.
• Strong customer-service orientation.
• Ability to work independently and as part of a team.
• Reliability, punctuality, and flexibility with scheduling.
• Ability to remain calm in fast-paced or high-volume environments.

License, Certification, or Registration Necessary:

• None required
• ABC permit or CPR/First Aid preferred if applicable to assigned duties

Work Environment and Physical Requirements:

• Ability to stand and walk for extended periods during events.
• Ability to lift up to 25-35 pounds occasionally.
• Work performed primarily in a theatre and public-event environment.
• Evening and weekend work required.

Ability to operate the following vehicles or equipment:

• None

"The College may, at its discretion, sponsor employment-based immigration petitions (such as H-1B or permanent residency) on behalf of employees when permitted by law and aligned with institutional priorities and budget.

Sponsorship is contingent on satisfactory continued employment, compliance with applicable federal regulations, availability of institutional resources, and the College's sole determination of fiscal feasibility.

The College cannot guarantee sponsorship in any case, particularly where newly introduced federal filing fees or wage obligations create financial burdens inconsistent with institutional budget stewardship. The College always reserves the right to defer or decline sponsorship."