Guest Services Associate
Earth Fare, IncWest Asheville, NC
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Essential Duties & Responsibilities:
- Maintain a friendly and warm demeanor at all times.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
- Be aware of all rate packages and promotions currently in effect.
- Be familiar with all in-house groups. Be aware of all black out and restricted dates.
- Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Process guest payments.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Explain all amenities to guests at check-in.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Answer all guest inquiries in a timely and professional nature.
- Adhere to Brand standards and company policies.
- Performs other duties as assigned.
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FAQs About Guest Services Associate Jobs at Earth Fare, Inc
What is the work location for this position at Earth Fare, Inc?
This job at Earth Fare, Inc is located in West Asheville, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Earth Fare, Inc?
Employer has not shared pay details for this role.
What employment applies to this position at Earth Fare, Inc?
Earth Fare, Inc lists this role as a Full-time position.
What experience level is required for this role at Earth Fare, Inc?
Earth Fare, Inc is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Earth Fare, Inc?
You can apply for this role at Earth Fare, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.