Guest Services Coordinator (Temporary/Summer Opportunity)

Join a leader! Long & Foster is the largest privately-owned real estate company in America. Long & Foster has over 1,500 employees and over 10,000 sales associates in 160+ locations. The success of our business rests on our values and how we approach our customers and each other as a team. That is what defines us and differentiates us from our competitors and allows us to create superior customer and employment experience

Job Summary: Guest Service Coordinator (Part-Time/ Seasonal) supports the vacation rental team by assisting guests who have checked-in to answer questions, coordinate repair requests, inspecting properties, putting check-in materials together between check-in weekends.

• Supports the rental team by responding to calls, emails and messages
• Trouble shoot problems with guests and schedules maintenance calls as needed by entering a work order into our operating system
• Communicating with property owners to keep them updated of any situations
• Handle routine tasks such as delivering items including lightbulbs, mattress pads, shower liners, etc.
• Inspect properties for cleanliness and damages and complete the inspection report
• Perform various errands going out and making new property keys, delivering items to a guest or picking up items left behind by guests.
• Putting together check-in materials for the upcoming arrivals and organizing the check-in envelopes, keys and passes

Qualifications:

High Scholl diploma or equivalent, valid drivers license, good verbal communication and customer service skills, ability to work independently and with the team, maintain a flexible schedule, able to work weekends, Basic computer skills including Microsoft office.

Equal Opportunity Employer