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Guest Services Overnight Associate

People Serving PeopleMinneapolis, MN

$26+ / hour

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Overview

Schedule
Alternate-schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$26+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a customer service-focused individual for our Full-time Guest Services Overnight Associate role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365-day operation at the heart of People Serving People’s emergency shelter

Success in this role requires punctuality, self-motivation, dependable consistency, and strong conflict de-escalation skills.

*This is an overnight position, Sunday- Thursday, 11:00 p.m.- 7:30 a.m.

Responsibilities for Guest Services Overnight Associate:

  • Contribute to warm and friendly environment by greeting and providing great hospitality to guests
  • Process guest intake, voucher renewals, and audit report paperwork
  • Respond to guests’ request for information and necessities
  • Answers telephone and relays messages for guests
  • Understand and follow all front desk policies and procedures to provide excellent guest service
  • Performs stocking and cleaning responsibilities as needed for shift

Pay and Benefits for Guest Services Overnight Associate:

  • $25.50 hourly
  • Full-Time, Sunday- Thursday, from 11:00 p.m.- 7:30 a.m.
  • Medical, dental, and vision insurance available.
  • Company-paid life and disability insurance.
  • 401(k) with employer contribution at 6 months.
  • Competitive PTO package.
  • Reduced cost parking or metro pass.
  • Cellphone reimbursement.
  • Reduced childcare rates.
  • Financial wellness benefit.
  • The chance to make a real difference in the community.

Requirements for Guest Services Overnight Associate

  • 1 year of front desk associate experience
  • 2 years of college experience preferred
  • Strong computer skills and Microsoft Office experience
  • Strong experience working as a part of a team
  • Experience working with people from diverse cultural and socio-economic backgrounds
  • Experience working with families or individuals experiencing homelessness preferred
  • Knowledge of Hennepin County shelter system preferred

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FAQs About Guest Services Overnight Associate Jobs at People Serving People

What is the work location for this position at People Serving People?
This job at People Serving People is located in Minneapolis, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at People Serving People?
Candidates can expect a pay range of $25.5 (per hour).
What employment applies to this position at People Serving People?
People Serving People lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at People Serving People?
People Serving People is looking for a candidate with "Entry-level" experience level.
What benefits are offered by People Serving People for this role?
People Serving People offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, 401k Matching/Retirement Savings, Home Office Reimbursement/Stipend, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at People Serving People?
You can apply for this role at People Serving People either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.