Guest Services Representative - Sanford Medical Center - PRN

Sanford HealthSioux Falls, South Dakota

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Overview

Career level

Senior-level

Benefits

Career Development

Job Description

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

0Salary Range: $15.00 - $22.50

Union Position:

Department Details

This is an unscheduled PRN position

Summary

Greets and assists patients, families and visitors in a courteous manner. Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives.

Job Description

Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Assists with problem resolution and serves as a liaison to Sanford resources and associates. Displays extraordinary professionalism and tact during stressful and busy times, displaying ability to problem solve. Responds to patients with empathy using positive interpersonal and effective communication skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business.Recognizes and responds to sensitive situations and issues with discretion and confidentiality. Identifies systems improvement needs and advocates a plan for improvement. Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible. Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas. Manages family rooms and public waiting areas. May complete family room rounds on a daily basis. Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.

Qualifications

High school diploma or equivalent preferred.Experience in customer service preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

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FAQs About Guest Services Representative - Sanford Medical Center - PRN Jobs at Sanford Health

What is the work location for this position at Sanford Health?

This job at Sanford Health is located in Sioux Falls, South Dakota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Sanford Health?

Candidates can expect pay range between $15–$22.5 for this role.

What employment applies to this position at Sanford Health?

The employer has not provided this information. This may be discussed during the hiring process.

What experience level is required for this role at Sanford Health?

Sanford Health is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Sanford Health?

You can apply for this role at Sanford Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.