Guest Services Representative - Riverwind Hotel - Riverwind Casino

Embark on a rewarding journey with us! Join our family and shape unforgettable experiences for our guests.

GUEST SERVICES REPRESENTATIVE

As a Guest Services Representative at Traditions Hospitality Group, you'll be an integral part of our hotel establishment, ensuring that guests receive exceptional service from the moment they arrive. Your friendly demeanor, attention to detail, and dedication to guest satisfaction will contribute to creating memorable experiences for our guests.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Greet guests upon arrival and assist with check-in/check-out procedures.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Process reservations, cancellations, and modifications accurately.
• Ensure the cleanliness and tidiness of the lobby and guest areas.
• Maintain knowledge of hotel policies, procedures, and safety protocols.
• Assist guests with luggage and transportation arrangements as needed.
• Collaborate with other hotel departments to fulfill guest requests and resolve issues.
• Adhere to established security and emergency procedures.

REQUIRED QUALIFICATIONS:

• Must be at least 18 years of age.
• Must be able to pass a background check.
• Must be able to obtain a gaming license (if applicable).
• Presentation and uniform must adhere to established standards at all times, maintaining a polished and professional appearance.
• Friendly and outgoing personality with excellent customer service skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Ability to work in a fast-paced environment and multitask effectively, prioritizing tasks based on guest needs and operational requirements.
• Flexibility to work varying shifts, including nights, weekends, and holidays.
• Ability to perform physical tasks including lifting, bending, pushing, and standing for extended periods
• Ability to lift and carry up to 50 pounds
• Ability to stand, walk, and bend for an extended period

What's in it for you?

We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.

Employee Benefits:

• Now Offering Daily Pay!
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Life Insurance
• Disability Insurance
• Teladoc for Part-Time Employees
• Employee Assistance Program
• Paid Time Off
• Employee Appreciation & Recognition Programs
• Anniversary & Birthday Programs
• Award Co.
• Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
• Referral bonuses for bringing new members to our team.

OUR MISSION:

"Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time."

EEO:

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.