Guest Services Supervisor - The Harpeth Hotel

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
• Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
• Issues safety deposit boxes to guests when requested.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
• Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Requires having excellent computer and cash handling skills
• Present a sociable, outgoing, lively and guest service oriented behavior.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Lift, pull, push, bend, and move items to support the hotel and outlets

#INDHarpeth

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

WHY THE HARPETH:

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.

At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!