Head of Business Development, (Customer Service, CX)

INEOS Automotive – Built For More

Story so far

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigor and humor. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

If this sounds like you, let’s talk.

Role Purpose

Ineos Automotive is seeking a dynamic, results-driven Head of Business Development to spearhead our growth in the Americas. This high-impact role will collaborate closely with the EVP and commercial leadership team to define how we retain customers and maximize revenue long after the initial vehicle sale. You will oversee our Customer Service team and be the architect of our Customer Experience (CX) strategy, an innovator in Aftersales profit levers, and the lead strategist for our Customer Service operations.

Key Responsibilities

• Customer Service: Oversee operational excellence of the Customer Service team which includes Parts planning, Warranty, Fixed Operations and regional field teams.
• CX & Retention Strategy: Develop and execute a comprehensive Americas CX strategy that ensures a premium, seamless journey from delivery through long-term ownership.
• Aftersales Revenue Generation: Drive aggressive growth in Parts and Service revenue by identifying and implementing new commercial opportunities across the United States, Canada, and Mexico.
• Profit Lever Development: Lead the creation and rollout of high-margin profit levers, including curated accessory offers, lifestyle products, and affinity partnerships (insurance, extended warranties, and captive banking).
• Strategic Partnerships: Cultivate and evolve strong relationships with key stakeholders, specifically focusing on partners that enhance the ownership experience and secondary market value.
• Lifecycle Financial Modeling: Develop comprehensive business plans and financial models for new ventures in the Aftersales, considering macroeconomic trends and competitive dynamics.
• Performance Management: Establish and monitor KPIs specifically tied to service retention, accessory penetration, and pre-owned margin optimization.
• Leadership: Lead, develop, and inspire a high-performing, multi-functional team dedicated to commercial excellence and customer loyalty.

Qualifications

• Education: Bachelor’s Degree required; post-graduate degree (MBA or equivalent) preferred.
• Industry Experience: Extensive senior-level experience in Automotive OEM, with a specific track record in Aftersales, CX strategy, within the Americas region.
• Commercial Expertise: Broad experience encompassing parts distribution, accessory marketing, and the management of pre-owned vehicle programs.
• Strategic Execution: Proven success in creating structure out of ambiguity, developing complex project plans, and delivering results with multiple stakeholders.
• Relationship Management: Exceptional communication and persuasion skills, with a demonstrated ability to influence senior leadership and external business partners.
• New Venture Development: Experience building business units or revenue streams from the ground up, with a deep understanding of the financial drivers behind the automotive secondary market.

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!