Head of Customer Management

Outpatient AppSan Francisco, California

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Overview

Schedule

Full-time

Career level

Executive

Remote

On-site

Job Description

Outpatient App is a Health Workflow Automation platform for Health Systems, Military Health Systems, and families. We've built a platform for scheduling, checklist management, messaging, and virtual health care that significantly benefits both patients and medical staff.In military settings over the past three years, the platform has proven it can save on the order of 10,000+ man-hours per year per installation (or MTF) and has a quantifiable and positive impact on medical readiness while reducing fatigue and improving patient care.Leveraging modern technology, Outpatient App enables an array of features built with a dynamic checklist structure that can be adapted to any health tracking category. It’s private, secure, HIPAA-compliant, and NIST-assessed in the DoD SPRS.Outpatient App is available on any mobile device (iOS/Android/Web), tablet or computer web browser. The system leverages advanced software technology, natural language processing (NLP), optical character recognition (OCR), and machine learning (ML) to connect, simplify and improve the logistics of health process management.Outpatient App is simple, easy to use and available to integrate with other systems which allows for addressingsolution gaps and challenges within complex health processes.We're building a mission-driven company with a culture based on openness, trust, and determination to succeed. Outpatient App is rapidly growing and profitable.

The ideal candidate can both serve as an individual customer manager, and also build the team that supports a scaling business.

Overly Friendly and Patient
Empathetic to personnel experiences
Product knowledge (quick learner)
Digital / Mobile Savvy
Product and Customer Support Experience
Leadership and Management Experience
Some health industry knowledge a bonus

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FAQs About Head of Customer Management Jobs at Outpatient App

What is the work location for this position at Outpatient App?

This job at Outpatient App is located in San Francisco, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Outpatient App?

Employer has not shared pay details for this role.

What employment applies to this position at Outpatient App?

Outpatient App lists this role as a Full-time position.

What experience level is required for this role at Outpatient App?

Outpatient App is looking for a candidate with "Executive" experience level.

What is the process to apply for this position at Outpatient App?

You can apply for this role at Outpatient App either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.