Head of Engineering, Insurance and Business Operations

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authenticselvesto work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human.We care about the people that make up our customers, colleagues, and communities.

• Make it about others.We dowhat'sbest for our customers and collaborate to drive progress. 

• Make it happen.We work with intention toward a common purpose and forge ways forward together. 

• Make it better.We create fulfilling purpose-driven careers by learning from the worldandeach other.

POSITION TITLE

Head of Engineering, Insurance and Business Operations

LOCATION

Richmond, VA 

YOUR ROLE

Genworth is undergoing amulti-yearmodernization of its insurance platforms, dataecosystem, and technology capabilities to supportlong termgrowth, operational excellence, and a morehuman-centeredfuture. TheHead of Engineering, Insurance and Business Operationsis a transformational technology leader whowill shape and deliver the insurance and business operations end-to-end technology strategy, spanning core insurance systems, digital experiences, data platforms, analytics enablement, integration, cloud, security, and operational reliability.

Reporting directly to the Enterprise CIO, this executive serves on the Technology Leadership Team and theGenworthInsurance(Closed Block)senior leadership team,acting as a trusted partner toCareScout Insurance,Operations, Actuarial,Risk, Legal, andother ITleaders. 

What you will be doing

1) Enterprise Engineering Strategy & Modernization

• Define and execute theinsurancetechnology vision and multiyear roadmap aligned to Insurance businessobjectives(operational efficiency, product innovation, digital engagement, regulatory compliance).

• Lead modernization of legacy environments intocloudready,APIenabled, modular platforms across policy administration, claims, underwriting, billing, actuarial support, and digital servicing.

• Establish engineering excellence—modern development practices, automation, CI/CD,DevSecOps, site reliability engineering, and cloudnative design—driving measurable improvements in speed, quality, resiliency, and cost.

• Build and scale highperforming engineering organizations across application development, data engineering, integration, cloud engineering, platform operations, and DevOps.

• You’llmanageinsuranceIT investment portfolios and agile delivery outcomes; represent technology ininsuranceexecutive forums and steering committees; and communicate progress, risks, and performance to senior stakeholders. 

2) Data & Analytics Transformation

• Serve as the executive owner fortheenterprise data platform and thedivisional data engineering and analytics enablement; drive modernization of the data platform, data quality, data management, and governed data architecture.

• Advance a unified enterprise data strategy aligned with actuarial, finance, risk, claims, and operations—enablingrealtimeinsights, predictive models, AI/ML use cases, anddigitallyenabledcustomer experiences.

• Champion data literacy and value realization, tying data capabilities to concrete business outcomes and P&L impact.

Business Operations

• Digitization of our businessoperations to enable improved customer experiences and streamlining of technology

• The scope of technology spansmultiples aspects of business operations and customer interactions-  customerservice,claims,call center anddigitalsolutions

3) Integration & Ecosystem Architecture

• Lead the integration strategy and enterprise services layer connecting core platforms with digital solutions, data ecosystems, andthirdpartypartners.

• Promote microservices,event drivenpatterns, and API marketplaces that accelerate feature delivery, interoperability, and compliance.

4) Operational Excellence, Security & Governance

• Ensure high availability, resiliency, and performance for missioncritical insurance systems; institute metricsdriven engineering,end-to-endobservability, and automated remediation.

• Strengthen engineering governance: secure coding,privacybydesign, regulatory compliance, technical risk management, lifecycle management, and disaster recovery—working in partnership with centralized security and compliance teams.

5) Business Partnership & Change Leadership

• Serve asprimarytechnology partner toinsurancedivisional leaders, including operations; translate strategy into executable roadmaps and outcomes.

• Anticipate market and regulatory trends; cocreate business cases and value propositions for platform investments; drive continuous improvement andvalueaddedofferings for customers and distribution partners. 

6) Financial Management & Vendor Strategy

• Own divisional IT budgets and resources;optimizerunvschange investments, unit costs, and vendor portfolios; ensure transparency and ROI. 

7) Talent, Culture & Executive Presence

• Build durable, empowered,highperformingteams; recruit, mentor, and develop future leaders across engineering, architecture, and data.

• Model accountability, innovation, and transparency; communicate with clarity to influenceCsuite, Boards, and regulatory audiences—operatingwithCIOlevelpresence and judgment.

What you bring

Experience & Achievements

• 15+ years of progressive leadership across software engineering, platform development, data engineering, or enterprise technology—delivering at scale in insurance/financial services or similarly regulated industries.

• Track recordmodernizing complex,missioncriticalplatforms: cloud migration, digital platforms, integration ecosystems, and core system renewal (policy, claims, billing, underwriting, actuarial).

• Demonstrated success leading large, multidisciplinary engineering and data organizations and partnering with actuarial, underwriting, claims, finance, and risk.

• Strong record of influencingCsuite, Board, and regulatorystakeholders;communicates complex technology simply and credibly.

Technical & Strategic Capabilities

• Deep understanding of modern software engineering (microservices, APIs,eventing), cloud platforms,DevSecOps/CICD, reliability engineering, and platform operations.

• Enterprise data and cloud platformexpertise, spanninglakehouse/warehouse architectures, data quality and governance, analytics and AI/ML enablement, and hands‑on experience with Azure/AWS, container platforms, observability stacks, and MDM.

• Fluency in insurance domain concepts—policy lifecycle, claims operations, product structures, actuarial modeling support, and regulatory requirements.

• Ability to shapemulti-yearroadmaps and connect technical choices to financial, strategic, andriskbasedtradeoffs.

• Experience implementing or transforming core insurance platformspreferred(e.g., Guidewire, Duck Creek, EIS, Origami), including policy/claims/billing.

Leadership & Operating Model

• Visionary,enterprise mindedleader who scales agile delivery; inspires, motivates, and develops talent; and drives measurable outcomes.minded leader who scales agiledelivery;inspires,motivates, anddevelopstalent;and drives measurable outcomes. 

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day.We’recommitted to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

• Disability, Life, andLong TermCare Insurance

• TuitionReimbursement,  StudentLoan Repayment and Training & Certification Support

• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

• Caregiver and Mental Health Support Services