Head of Medical Services

Overview

The Head of Medical Services is the senior clinical leader responsible for the overall direction, performance, and development of 360's medical service line. This role oversees the delivery of high-quality, evidence-based, and patient-centered medical care across all wellness center locations, within a concierge, multidisciplinary care model.

The Head of Medical Services provides leadership across clinical, operational, and strategic domains, working closely with executive leadership and service line leaders to support program growth, ensure clinical excellence, and maintain alignment with organizational goals.

This role will collaborate closely with the Associate Head of Medical Services and broader clinical leadership team to support both the day-to-day delivery of care and the long-term evolution of the medical program.

Primary Responsibilities

Medical Leadership & Oversight

• Provide overall leadership of the medical service line across all wellness centers
• Establish and maintain standards for clinical care, ensuring consistency, quality, and patient safety
• Serve as a senior clinical resource for complex or high-risk cases as needed
• Support a culture of clinical excellence, collaboration, and accountability

Clinical Strategy & Medical Program Development

• Lead the development and evolution of medical program, services, and care models
• Identify opportunities to expand and enhance medical offerings in alignment with client needs and organizational growth
• Partner with leadership on new business opportunities and medical program design
• Support innovation in medical care delivery within a concierge model

Clinical Governance, Quality & Complaince

• Oversee clinical policies, protocols, and best practices across the medical service line
• Ensure adherence to regulatory requirements, clinical standards, and internal policies
• Support audit readiness and participate in clinical reviews, including external audits
• Monitor clinical quality metrics and drive continuous improvement initiatives

Provider Leadership & Team Development

• Provide leadership and oversight of the medical provider team in partnership with the Associate Head of Medical Services
• Support provider development, mentorship, and performance management
• Collaborate on onboarding, training, and ongoing education of providers
• Foster a cohesive, high-performing clinical team environment

Operational Partnership

• Partner closely with the Head of Clinical Operations & Strategy to align clinical care delivery with operational systems and workflows
• Support decisions related to staffing models, scheduling structures, and capacity planning
• Collaborate to ensure efficient, high-quality patient care across all sites

Cross-Service Line Collaboration

• Work collaboratively with MSK and Mental Health leadership to support integrated, multidisciplinary care
• Promote alignment across service lines to enhance patient outcomes and experience
• May maintain a limited clinical schedule, based on organizational needs and role focus

Clinical Responsibilities

Leadership Structure & Collaboration

• Serves as the senior leader of the medical service line
• Works closely with the Associate Head of Medical Services, who supports provider oversight, clinical operations, and care delivery across sites
• Partners with the Head of Clinical Operations & Strategy and other service line leaders

Qualifications

• MD or DO required
• Board certification in Internal Medicine, Family Medicine, or related field
• Demonstrated experience (5+ years) in clinical leadership or program development
• Strong understanding of outpatient care delivery models
• Experience working in multidisciplinary or integrated care environments preferred
• Excellent communication, leadership, and organizational skills