Head Of Platforms Design

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

ROLE OVERVIEW

This role leads the Platform Design team, setting the vision and standards for scalable, consistent, high‑quality experiences across the enterprise ecosystem. The leader oversees design for core enterprise platforms, delivering reusable experiences that power products across the entire bank. Partnering closely with product, technology, and agile teams, this role ensures reusable platforms enable teams to move faster without sacrificing quality. They also grow and inspire a highly capable team of designers while driving execution excellence, craft, and operational rigor at scale.

KEY RESPONSIBILITIES

• Lead design across enterprise platforms (e.g., authentication, money movement, digital experience, profile/preferences, connected finance, document management, customer success)
• Partner within the product, technology and agile "quad" model to deliver high-quality, reusable design solutions
• Drive consistency and scalability of experiences used across multiple lines of business
• Collaborate closely with product leaders (e.g., platform owners) and engineering counterparts
• Ensure platforms enable secure, frictionless, and intuitive customer experiences at scale
• Lead a team of ~35 (5-6 direct reports), setting direction and maintaining high design standards
• Focus on operational delivery, prioritization, and alignment within a defined platform scope

WHAT SETS THIS ROLE APART

• Direct influence of reusable platform experiences used across the entire enterprise
• High impact through scale and reuse, rather than individual product builds
• Opportunity to lead in a well-defined but critical execution space
• Strong visibility across product and technology leadership

REQUIRED EXPERIENCE

• Proven leadership in experience design, reusable platforms, and UX at scale
• Ability to deliver reusable systems and design solutions across large organizations that meet the needs of many
• Strong execution orientation with the ability to manage complex delivery environments
• Experience leading and developing mid-to-large size teams

PREFERRED SKILLS / QUALIFICATIONS

• Expertise on the critical interdependencies across product model system elements that help millisecond performance, ability to plan and design solutions that produce outcomes to achieve business results using business metrics, key performance evaluation design systems, service blueprint, and innovation
• Demonstrates deep understanding of target customers through internal/external research (e.g., online or persona, data analysis, product strategy/experience)
• Strong collaboration with product managers, software engineers, and designers to create product features and roadmaps
• Established cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain points, and to identify outcomes aligned with product metrics for product outcomes
• Prototyping skills: design thinking, data strategy, product delivery, vision and stories, product development, channel strategies and management, customer experience research, insight and analytics, persuasive communication and optimization, marketing and analytics
• The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3+ days per week in the Minneapolis office

LOCATION AND TRAVEL

• Preferred hubs: Minneapolis, Chicago, Charlotte, Dallas, Atlanta (flexible)
• ~10-20% travel

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.