Head of Small Business Banking

WHAT YOU WILL DO EVERYDAY

The Head of Small Business Banking is the senior leader responsible for establishing and launching our new Small Business Banking division and then leading its long-term growth and performance. This leader owns the segment P&L and drives growth across deposits, lending, payments, and digital services. The role combines product innovation, fintech/API integration, digital customer acquisition, and real-time payments modernization to deliver a best-in-class, advisory-led experience for small to mid-size businesses.

This leader will revamp deposit product offerings, deploy digital and mobile cash-flow tools integrated with accounting systems, and oversee the small-business lending function, including systems and personnel, within our branches while accelerating online membership and loan volume in existing and new markets.

Direct Reports: Manager Small Business Lending, Small Business Deposit Specialist

HOW YOU WILL MAKE AN IMPACT

25%Set the strategic vision, three-year roadmap, and annual operating plan for SMB Banking. Own segment P&L (revenue, costs, investments) and define market expansion strategies (geography and verticals). Establish KPIs, dashboards, and additional success measures. Oversee the Small Business Lending manager directly and lenders indirectly through setting the vision and plan of execution of the strategy.Model hands-on leadership for your team, ensuring we are recognized as trusted advisors and partners to small business owners.

20%Lead product innovation across deposits and payments: revamp SMB deposit portfolio (bundles/suites, earnings credit, analysis, interest-bearing), and modernize payments (FedNow/RTP adoption, request-to-pay, invoicing). Research, select, and deploy digital cash-flow tools and mobile services that integrate with business members accounting software. Oversee the Small Business digital platform process and experience, understanding the end-to-end business account origination platform and desired enhancements.

15%Oversee small-business lending end-to-end: business credit card programs, credit policy and procedures, underwriting oversight, loan origination system (LOS) strategy, portfolio monitoring delinquency management, credit risk rating, and quality assurance in documentation and closing. Provide strategic oversight and accountability for the LOS and process training, with the Small Business Lending Manager responsible for delivering training to branch and lending staff.

10%Own the digital customer acquisition strategy and online lending funnel. Partner with Marketing on SEO/SEM, content, and campaigns; improve conversion, time-to-decision, straight-through processing, and digital brand positioning for SMB. Additionally, partner with Virtual Branching to influence and guide standards and practices for onboarding new businesses. Provide strategic oversight of risk controls, vendor performance, and program governance to maintain regulatory compliance and mitigate operational risk.

10%Build a data strategy for SMB segmentation, lifecycle management, and personalized next-best-actions. Deploy AI-powered insights (cash-flow projections, alerts, embedded advice) and train staff to use AI responsibly to deepen member relationships.

10%Serve as the face of Interra’s small business banking in our local communities, regularly engaging with Main Street businesses, chambers of commerce, and local business associations to understand their needs and advocate for their success.

5%Partner with Compliance and Risk to uphold ECOA/Reg B/UDAAP/BSA/AML/OFAC/Reg E/FCRA and evolving privacy standards. Oversee governance and compliance for third-party vendor relationships and program execution, ensuring alignment with the organization’s Enterprise Risk Management framework.

5%Design the SMB Banking organization and hire key roles. Foster a high-performance culture focused on member service, collaboration, and continuous improvement. Provide coaching, mentorship, and performance management for all direct reports and support branch training on SMB solutions.

--Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Credit Union Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control

WHAT YOU WILL NEED TO SUCCEED

Experience

7-10 years of experience in deposit product management, small business lending, or business banking leadership.

Education / Certifications / Licenses

Bachelor’s degree in Business, Finance, Management, or related field required (Experience can be considered in lieu of degree). Must have and maintain a valid driver’s license.

PREFERRED SKILLS

-Ability to analyze and interpret financial and statistical data.

-Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

-Demonstrated knowledge of credit union regulations, products, policies, procedures, and services.

-Interpersonal skills to represent the credit union in a professional and positive way, both internally and externally at all times.

-Exceptional level of commitment to our culture and community.

-Professional appearance and demeanor, excellent interpersonal relations skills, and positive, optimistic outlook.

-Ability to establish and maintain positive working relationships with management, peers, employees and vendors, and the ability to effectively resolve conflict.

-The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.

-Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

-Strong team player with outstanding communication, organization, and collaboration skills.

-Able to gather, understand and interpret data to draw conclusions and make quality decisions.

-Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.

INTERPERSONAL SKILLS

·Ability to motivate or influence internal or external senior level professionals and or members is a critical part of the job, requiring a significant level of influence and trust.

·Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues.

·Represent the credit union in a professional and positive way, both internally and externally at all times.

COMPETENCIES

-Drive Engagement - Demonstrates drive and fosters an inclusive environment that motivates others. Alters approach to each person to promote optimal performance and commitment to the Interra mission, vision, and objectives.

-Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.

-Interpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners.

-Process Management - Determines the processes necessary to get things done; organizes people and activities effectively; separates and combines tasks into efficient workflows; creates appropriate measurement systems; leverages synergy and integration to improve efficiency; simplifies complex processes; gets more out of fewer resources.

-Resourceful - Mobilizes and deploys resources (human capital, finances, materials, support, information) effectively and efficiently to accomplish objectives. Can think outside of the box using knowledge of internal structures, processes, and culture to achieve objectives.

-Strategic Agility - Anticipates future possibilities and consequences clearly. Uses broad knowledge and perspective to forecast trends accurately. Future oriented and creates competitive strategies and plans.

ADA REQUIREMENTS

Physical Requirements

·Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.

·Must be capable of climbing / descending stairs in an emergency situation.

·Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

·Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.

·Must be able to work extended hours or travel off site whenever required or requested by management.

·Must be capable of regular, reliable, and timely attendance.

Working Conditions

-Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

·Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.

·Must be able to read and carry out various written instructions and follow oral instructions.

·Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.

·Must be able to speak clearly and deliver information in a logical and understandable sequence.

·Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.

·Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.

·Must be able to effectively handle multiple, simultaneous, and changing priorities.

·Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Why JoinIN

Culture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this.

• Professional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels.
• Competitive Salary: Attractive compensation package with performance-based incentives and bonuses.
• Benefits: Comprehensive health insurance, 401(k) matching, tion reimbursement, company holidays, and generous PTO.
• Community Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here!
• Visit our Opportunities page for more information.

For more information about the role or the application process, please reach out to Ali Barden, AVP Talent Acquisition and Retention Lead at alib@interracu.com