Head of Solution Engineering
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Overview
Job Description
Head of Solution Engineering / Solution Engineering Manager (M3–M5)
Title: Head of Solution Engineering / Solution Engineering ManagerLevel: M3–M5 (Manager → Head)
Reports to: CRO
About Liberate:
Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.
Why this role You will build and run Liberate’s Solution Engineering function to accelerate enterprise sales pursuits and de-risk delivery. Your mission is to scale a high-performing team that builds executive demonstrations, runs production-grade POCs, partners with deployments to conduct technical workshops, and uses value-chain insights to close gaps and drive measurable customer value — ultimately, coordinating the customer experience from pre-sales to post-sales to drive meaningful customer usage growth.
What you’ll own
- People & org: Hire, ramp, and develop SEs; define career ladders, calibration, and promotion criteria.
- Process & ops: Own SE operating model — demonstration library, POC templates, workshop playbooks, runbooks, and SOW assumptions. Ensure predictable POC → pilot → production flow.
- GTM partnership: Embed SEs with Account Directors and Sales Leaders; de-risk technical commitments on largest deals; provide executive briefing capability.
- Delivery & enablement: Drive pre-sales standards (architecture, SSO, APIs, security) and ensure deployment teams have watertight handoffs and acceptance criteria.
- Value-chain strategy: Lead discovery & value-chain analysis workstream for strategic accounts; quantify gaps and translate into POC and product priorities.
- Product influence & risk management: Surface reproducible product gaps to Product, shape roadmap, and own technical risk mitigation across deals.
- Metrics & outcomes: Define and report team KPIs (POC cycle time, conversion %, demonstration reuse, ramp time, customer NPS where applicable).
Must-have
- 10+ years of hands-on solution engineer, solutions architecture, or enterprise consulting; 5+ years managing teams or leading cross-functional programs.
- Deep experience in enterprise integration patterns (APIs, SSO/OAuth, data pipelines) and insurance ecosystem integrations (Guidewire, Duck Creek, Majesco, etc.) a plus.
- Proven success scaling POC programs and converting technical validations into customer implementations and revenue.
- Strong people leader with experience hiring, coaching, and building repeatable enablement.
- Comfortable briefing C-level technical and business stakeholders. Startup grit and cross-functional influence.
Nice-to-have
- Background in AI/ML/agentic products, security/compliance in regulated industries, or prior experience building demonstration/POC asset libraries.
Salary Information: $180,000 to $225,000 base salary (depending on experience and location), plus commission, stock and benefits
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.