Head Theater Ambassador Safety Trainer - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Head Theatre Ambassador Safety Trainer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our Guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our Hosts, Guests, and community while ensuring the success and profitability of our unique offerings. The right Head Theatre Ambassador Safety Trainer will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Theatre Ambassador Safety Trainer plays a vital role in ensuring the successful onboarding, training, and ongoing development of Theatre Ambassadors and Hosts. This position is responsible for maintaining high standards of safety, guest service, and operational excellence across all entertainment venues. The ideal candidate will be a positive servant leader, committed to fostering a collaborative and safe environment for both team members and guests.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Coordinate with Team Lead on the onboarding and training of all new Theatre Ambassadors
• Update and maintain Host rosters and databases
• Train all new and returning Hosts in GST, ADA, Theatre Ambassador modules
• Train Theatre Ambassadors on all aspects of theatre use
• Document training completion and ensure all required paperwork is submitted promptly
• Audit Theatre Ambassadors for training purposes, including coaching and praise as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc.
• Enforce safety standards and serve as an approved Safety Trainer, effectively training others
• Subject Matter Expert of all Theatre Ambassador SOP's, training checklists and handbooks
• Partner with leaders to ensure 100% Safety compliance and consistency throughout the Entertainment division
• Maintain and update SDS and Chemical Inventory documentation
• Provide verbal and written communication for necessary training classes
• Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
• Maintain confidentiality as required
• Work varying hours and in different areas when needed
• Oversee the cleanliness and sanitization of indoor/outdoor venues, queue lines, closets, and surrounding areas and report any maintenance needs to Lead / Supervisor
• Oversee daily assignment of positions at specified areas and venues. Hold brief meeting each morning to discuss assignments
• Provide training for new Theatre Ambassadors, including how to handle Guest opportunities and following all company policies
• Guarantee entertainment signage and show times are posted accurately each day
• Ensure Theatre Ambassadors inside/outside the venues are providing a safe environment for Guests as needed
• Be a positive servant leader
• Fill out venue reports as necessary
• Create and communicate area placement schedules
• Communicate with all leadership regarding venue operations such as: house opening, reserved seating, temperature control, etc
• Perform regular and rotating duties across multiple "indoor/outdoor" venue locations.
• Other duties as assigned

Management reserves the right to change / add to these duties at any time

Education and Experience Required

• Minimum 18 years of age
• High school diploma or GED required
• Excellent verbal communicator - consistent and detailed
• Must successfully pass a pre-employment background check
• Leadership experience preferred, within an entertainment or Guest service field highly preferred
• Basic computer skills required
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for Hosts and Guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Must be able to communicate effectively with Guests and Hosts using approved communication methods Able to tolerate various temperatures while working indoors and outdoors
• Willing and able to prioritize tasks and complete assignments on time
• Willing and able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Willing and able to be productive in a fast-paced, dynamic environment
• Must be able to handle a high volume of Guests at theatre without creating unnecessary / unproductive stress in the workplace
• Must have manual dexterity necessary to complete all job duties
• Willing and able to sit, stand/walk for long periods of time
• Must be able to initiate conversations with our Guests while maintaining eye contact and a friendly demeanor
• Willing and able to meet the physical demands of the job
• Willing and able to count
• Must wear costume as outlined by Entertainment team
• Willing and able to bend at the waist and knees multiple times throughout a shift.
• Willing and able to lift 20 lbs
• Need finger movement to handle tickets/counters
• Willing and able to push and pull
• Ability to work with and tolerate detergents and chemicals utilized in the area
• Willing and able to wear all PPE as required
• Willing and able to tolerate noise at high levels
• Ability to climb stairs
• Must be comfortable with public speaking to a large crowd during normal/emergency situations
• Must be able to periodically scan the venue to ensure the safety of our Guests
• Physical and Cognitive Requirements
• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.