Health Care Assistant

Who You Are:

• Passionate about providing high-quality and nonjudgemental reproductive health care
• Believes that sexual health is essential to every person’s overall health, well-being, and happiness
• Believes in providing non-judgmental care to our transgender & gender-diverse patients
• Patient-first mindset
• Compassionate

What You'll Do:

• Demonstrates quality customer service by making patients the priority, offering warm greeting, and being sensitive and responsive to patient needs.
• Provides patient care in accordance with PPSAT Medical standards and Guidelines and other applicable regulations (AB, CLIA, etc.)
• Maintains accurate and complete documentation including charts, logs, CI/CIICs.
• Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues, including birth control methods, pregnancy options including abortion, STIs/HIV, and safer sex
• Verify and interpret insurance coverage and benefits both electronically and over the phone and is able to effectively communicate coverage and benefits information to patients.
• Assist clinician in making patient referrals and documenting appointments scheduled in patient chart
• Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other information calls that may require education about PPSAT services and/or appropriate referrals, both within and outside PPSAT.
• Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance
• Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department
• Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner
• Follows Center procedures for the processing and provision of OTC and prescription medications and birth control supplies
• Assists in assuring the Center remains in working order by maintaining an adequate stock of Center supplies
• Maintains adequate stock of necessary patient paperwork and makes copies as necessary
• Assists in maintaining an attractive and comfortable appearance of the Center
• Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system
• Works as a team member to meet or exceed center productivity and customer satisfaction goals
• Participates in routine upkeep and regular housekeeping of Center
• Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.
• Clean and sterilize medical instruments.
• Other duties and/or projects to be determined and assigned by Health Center Manager

What You Bring:

• Minimum high school diploma or GED.
• Ability to receive and maintain CPR certification within 90 days of hire.
• Customer service experience, preferably in the medical field.
• Understanding of and commitment to PPSAT goals and mission.
• Ability to prioritize, multitask, and demonstrate use of effective communication and organizational skills.
• Able to work both independently and as part of a team.
• Passion for relating to persons of diverse backgrounds.