Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
About Us
Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.
Position Summary
The Health Center Manager oversees the day-to-day operations of the PPLM health center in Worcester, MA in partnership with the Health Center Director and clinical leadership. This role ensures smooth clinic operations, strong staff leadership, regulatory compliance, and a high-quality, patient-centered experience.
The Health Center Manager works collaboratively with site leadership and staff to plan, implement, and lead quality improvement initiatives using data-driven decision-making. The role requires strong leadership, operational expertise, and a deep commitment to PPLM’s mission and values.
Your Day to Day:
- Manage daily health center operations, staffing, scheduling, and patient flow
- Supervise unlicensed staff and Team Leads; support performance and development
- Monitor budget, productivity, visit volume, and operational metrics
- Use data to drive quality improvement and patient experience initiatives
- Ensure compliance with HIPAA, OSHA, MDPH, Title X, and organizational standards
- Partner with HR on hiring, training, and performance management
- Oversee appointment templates, cash handling, inventory, and facilities coordination
- Address patient complaints and risk management issues collaboratively
Qualifications:
- Bachelor’s degree preferred; equivalent experience considered
- 3–7 years of staff management experience preferred
- Healthcare or clinical operations experience preferred
- Strong communication, organization, and problem-solving skills
- Bilingual a plus (Spanish, Mandarin, Haitian Creole, Vietnamese, or Portuguese strongly preferred)
- Commitment to PPLM’s mission, values, and patient-centered care
Based upon 37.5 hour work week.
Why Join Us?
We offer a comprehensive and competitive benefits package, including:
PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization. We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work.
We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Latinx, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions.
Employment and advancement at PPLM are based on individual qualifications and abilities, without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under law.
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FAQs About Health Center Manager Jobs at Planned Parenthood League of Massachusetts
What is the work location for this position at Planned Parenthood League of Massachusetts?
This job at Planned Parenthood League of Massachusetts is located in Worcester, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Planned Parenthood League of Massachusetts?
Employer has not shared pay details for this role.
What employment applies to this position at Planned Parenthood League of Massachusetts?
Planned Parenthood League of Massachusetts lists this role as a Full-time position.
What experience level is required for this role at Planned Parenthood League of Massachusetts?
Planned Parenthood League of Massachusetts is looking for a candidate with "Director" experience level.
What benefits are offered by Planned Parenthood League of Massachusetts for this role?
Planned Parenthood League of Massachusetts offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Planned Parenthood League of Massachusetts?
You can apply for this role at Planned Parenthood League of Massachusetts either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.